topic Cert not showing In dashboard - No Response from support in Member Support

Cert not showing In dashboard - No Response from support

Baldygo1234 — Thu, 24 Apr 2025 20:12:57 GMT

Ive purchased my CISSP certification over 2 weeks ago and its still not showing in my dashboard, so I am unable to schedule the exam. I dont even see it my order history for some reason.

I called, emailed and submitted an inquiry but no response. Chat also seems to be closed every time I go that route.

I have a deadline to schedule & take my exam as part of the 'Peace of Mind Protection', which is my May 31st.

Can someone please direct me to someone that can provide support? I want to make sure this gets resolved and I can get the right exam availability in time.

Re: Cert not showing In dashboard - No Response from support

mariatirado — Fri, 02 May 2025 18:27:40 GMT

Hi @Baldygo1234 - please check your PMs!

Re: Cert not showing In dashboard - No Response from support

Baldygo1234 — Mon, 05 May 2025 21:04:16 GMT

Thanks for the assistance.

I was able to correct the issue by repurchasing the certificate with the original voucher code and can now see and schedule.

Support made contact and was able to extended the voucher for me as well, so not limited on time anymore either.

Re: Cert not showing In dashboard - No Response from support

viir2al — Fri, 09 May 2025 15:49:38 GMT

Hello. Can you please guide me also. I have bouth Peace of Mind at 14 April have to book exam for May 31 still cannot do it. Its not showing on Dashboard and accessing support has been unsuccessful so far.
Thank you!

Re: Cert not showing In dashboard - No Response from support

mariatirado — Mon, 12 May 2025 13:35:48 GMT

Hello @viir2al - I can see you opened a case with our CX team on Friday. Please allow 3 business days for our team to get back to you. Thank you for your patience.

Re: Cert not showing In dashboard - No Response from support

lmj — Sun, 15 Jun 2025 17:12:30 GMT

Hello,

I purchased the sscp exam. Exam doesn't appear on my dashboard. The amount has been deducted from my bank account to isc2.org.

Re: Cert not showing In dashboard - No Response from support

mariatirado — Mon, 16 Jun 2025 18:04:35 GMT

Hi @lmj - please reach out to our team via email at membersupport@isc2.org so they can assist you with this. Thanks!