Unresolved Issue with Course Access – Escalation Request

SoloUnCapitano — Tue, 25 Feb 2025 09:22:21 GMT

Dear Support Team,

I am writing to formally express my frustration and dissatisfaction regarding the unresolved issue related to my access to CISSP course (case number 03982826), which I initially reported nearly a month ago. Despite multiple follow-ups via email, phone, and chat support, I have yet to receive a clear update or resolution.

I find it completely unacceptable that a customer is left waiting for such an extended period without any concrete response. How is it possible that after all this time, I still have no information on when this issue will be resolved? This level of service is extremely disappointing and unprofessional.

Given the lack of progress, I would like to know who I can escalate this matter to formally.

Please provide me with the appropriate contact or department to address this situation at a higher level.

I expect an urgent response and a definitive solution to this issue without any further delays.

Regards,
Marco.

topic Unresolved Issue with Course Access – Escalation Request in Member Support

Unresolved Issue with Course Access – Escalation Request