No useful response from Member support after 1 month and 6 emails and 3 tickets

MuskOx — Mon, 17 Feb 2025 10:21:40 GMT

Hi,

Wondering how to get any professional quality help from member support.

I had opened a ticket on Jan-15 sent 4 or 5 follow up emails, no response. The only response I received is the automatic email when a ticket is opened (ref:!00D410eoKs.!500Qj0WhlhC)

On Jan-27 received an email saying my request has been forwarded to "Education and Training team for further assistance."

Opened a second ticket on Jan 22 (ref:!00D410eoKs.!500Qj0XH5rn) - Still no response

Opened Third ticket on Feb-13 (ref:!00D410eoKs.!500Qj0Z9xeD) - No Response

A bit disappointed from the quality of service from member support, how can things be improved so that at least paid members receive professional quality of support.

Much appreciated if any quality assistance can be provided by some one who is seeing this post, or at least an escalation path for tickets that are not attended or resolved since weeks.

Thanks

MuskOx

Re: No useful response from Member support after 1 month and 6 emails and 3 tickets

mariatirado — Tue, 18 Feb 2025 20:34:44 GMT

Hello @MuskOx - I apologize for this inconvenience. I reached out to our support team about this and they should be in touch with you soon. Thanks!

topic No useful response from Member support after 1 month and 6 emails and 3 tickets in Member Support

No useful response from Member support after 1 month and 6 emails and 3 tickets

Re: No useful response from Member support after 1 month and 6 emails and 3 tickets