topic Re: Can Not access CC course in Member Support

Can Not access CC course

RobBeeD — Thu, 11 Apr 2024 11:55:32 GMT

I have registered for the Online Self Paced CC course. When I click the Icon and try to acces the course I get the following message.

Error: Failed to get the organization's external ID provider.

I have tried opening at work, at home and on my phone with different ISP and continue to get the same message.

Can anyone help me I would like to start my journey through Cybersecurity.

Re: Can Not access CC course

mariatirado — Thu, 11 Apr 2024 15:54:22 GMT

Hey @RobBeeD - can you please contact membersupport@isc2.org? They should be able to assist you with this!

Re: Can Not access CC course

RobBeeD — Fri, 26 Apr 2024 12:30:42 GMT

Thank you for the hhelp. It took some time, but I am finally in.

Re: Can Not access CC course

Yuriy_s — Tue, 14 May 2024 15:33:35 GMT

I'm getting the same problem, after I've enrolled in the IC2 CC course it wasn't appeared. I sent them message, but the issue is still exist. How did you fix the issue? Thank you

Re: Can Not access CC course

RobBeeD — Wed, 15 May 2024 14:36:26 GMT

I got registered right away and the course showed up. But when I clicked on the course link it would not open up. After maybe 2 weeks of going in and trying it again, t finally opened for me. I have been taking the course, but at time when I get to certian videos they still freeze or dont load. I am not sure it everytime I tried to get on it they were bogged down from alot of traffic. Because I would try from work, on 2 seperate networks, and from my house.

But like I said I am in now and able to go through the course.

When I reached out to ISC2 about issue they told me to try to reach out to OBRIZUM, which it started working for me before I got a chance to.

Good Luck

Robbie D

Re: Can Not access CC course

ET1 — Mon, 20 May 2024 21:09:31 GMT

I am having a similar issue. I registered on Saturday and the course is still not showing up on my dashboard. I don't see a live chat icon at all and sent an email through the support details provided on the 'Contact Us' page, but haven't received a reply at all. I'll send an email to membersupport@isc2.org.

Re: Can Not access CC course

Yuriy_s — Wed, 22 May 2024 00:14:25 GMT

They responded to me that they’ve fixed an issue, and that I’ve to make a clean cashe browser. So did, but nothing isnt fixing. I’ve cheked it by using a few different browsers and devices. But I’ve been still getting the issue. I send them screnshots, but They aren’t esponded to me.

Re: Can Not access CC course

mariatirado — Thu, 23 May 2024 17:25:51 GMT

Please allow 3-5 business days for our team to get back to you!

Re: Can Not access CC course

gil_o — Thu, 25 Jul 2024 03:52:12 GMT

Hello,

Same situation, I registered for the CC course and I am not able to access its content. I sent an email to member support a couple of days ago (got notification that my email had been received and someone would contact me), then a follow-up email today asking for an update, but no answer so far or access to the content.

Thanks for the help!

Re: Can Not access CC course

Ethanmk — Sat, 12 Oct 2024 16:10:30 GMT

I'm having the same issue. Already registered the CC course but not able to access when I click the course.

Re: Can Not access CC course

shahidul_apee — Wed, 16 Oct 2024 07:03:29 GMT

Hi Team

I have registered for the Online Self Paced CC course. When I click the Icon and try to acces the course I get the following message.

Error: Failed to get the organization's external ID provider.

Best Regards

Md. Shahidul Islam

Re: Can Not access CC course

mariatirado — Mon, 21 Oct 2024 14:53:08 GMT

Hey, can you please contact our support team via email at membersupport@isc2.org? Thanks!