topic Account is currently suspended in Member Support

Account is currently suspended

mitesh72925 — Thu, 22 Aug 2024 03:26:56 GMT

I am getting this notice when I login to the account. I didn't see this message yesterday. Today I went to give my Certified in Cybersecurity exam and after giving my exam, when I logged in to my account, I saw this pop-up. Please help.

Re: Account is currently suspended

CBMExamTeam — Thu, 22 Aug 2024 14:39:09 GMT

Hello @mitesh72925
Thank you for reaching out via the ISC2 Community board.
I will send you a private message

Re: Account is currently suspended

truptipradhan — Mon, 09 Sep 2024 15:24:34 GMT

I am getting the same error below while logging to ISC2 account. Please can the support team provide a solution.

Re: Account is currently suspended

CBMExamTeam — Tue, 10 Sep 2024 12:24:55 GMT

Thank you for reaching out via the ISC2 Community board.

Please send your error message in an email to membersupport@isc2.org and a member of our Customer Experience team will assist you.

Re: Account is currently suspended

askpaul82 — Tue, 05 Nov 2024 11:27:25 GMT

Dear Sir,

My account has been suspended with the same message.

How can i be able to remove it off

Re: Account is currently suspended

mariatirado — Tue, 05 Nov 2024 14:27:50 GMT

Hello, please email membersupport@isc2.org to receive further assistance on this! Thanks 🙂

Re: Account is currently suspended

sohailaw98 — Sun, 12 Jan 2025 21:43:26 GMT

Hi,

I just passed the CISSP Exam a week ago. When I went to try and get approved and certified it shows that my account is suspended. I have emailed ISC2 but got no response. Please assist with the same. Thanks!

Re: Account is currently suspended

Hemal — Mon, 03 Mar 2025 04:38:38 GMT

Me also got the same problem on the exam day

Re: Account is currently suspended

saimurli88 — Thu, 06 Mar 2025 05:27:52 GMT

Hi @mariatirado

Even My account was showing suspended, I have made the necessary payment and sent an email to membersupport@isc2.org from my registered email id (saimurli_88@yahoo.co.in).

Can you please help to validate and get the status changed?

Regards,

Bala

Re: Account is currently suspended

ronie — Mon, 17 Mar 2025 02:35:37 GMT

i am getting the same message as well. i would like access my previous certificate, but this is the message i'm getting. please help

Re: Account is currently suspended

Jakub — Mon, 17 Mar 2025 08:20:14 GMT

I am getting this notice when I login to the account. Please help.

Re: Account is currently suspended

mariatirado — Mon, 17 Mar 2025 13:44:08 GMT

Hello - Id recommend you reach out to membersupport@isc2.org to receive further assistance!

Re: Account is currently suspended

Surjitsingh — Wed, 28 May 2025 18:40:29 GMT

I am also getting the same error