topic Re: ISC2 isn't connecting to PearsonVue! in Member Support

ISC2 isn't connecting to PearsonVue!

ISC2_Member — Mon, 21 Aug 2023 13:28:48 GMT

Dear ISC2,

It appears that the link to PearsonVue is broken - can someone please look into this?

We cannot book, cancel, view, re-schedule any exams.

Please Fix This.

Thanks!

Re: How to re-login to Pearson Vue?

csmoot — Sun, 20 Aug 2023 18:08:10 GMT

Was this ever fixed? After you do the form for the first time, it doesn't bring you the Pearson site to reschedule exams. What is going on with this? You just get the candidate form and after you hit submit it does absolutely nothing! You dont get redirected to the Pearson site again

Re: How to re-login to Pearson Vue?

kt3 — Sun, 20 Aug 2023 19:06:46 GMT

It sure doesn't seem to be fixed. I never even registered for the exam. I decided I didn't feel ready to take it and exited before completing the process. Now that I'm ready to register for the exam, I get "Success! Contact details updated successfully!" Then it just stays on the same page. You can't go directly to Pearson Vue's website either, because it just redirects back to ISC2's nonfunctional page.

Based on the previous responses, it doesn't appear that ISC2 even considers this to be a problem.

ISC2 exam reschedule/ regisistration, fail to redirect to Pearson VUE 503 service unavailable

Jen1 — Mon, 09 Oct 2023 10:42:28 GMT

Hi all,

I have huge problem to reschedule my exam. I am on isc2.org site -> confirm exam account information - then I should be redirected to Pearson VUE site to manage my exams but I am not redirected. Instead after a while I have red errror info " Error something went wrong please contact your administrator. Unable to tunnel through proxy. Proxy returns "HTTP/1.1 503 Service Unavailable"

Please help. Is this Isc2 fault or something is wrong with my configuration? I tried with other pc - and this same.

Somebody had this error?

Re: unable to access pearson vue to re-schedule the exam.

Mandy — Sun, 20 Aug 2023 21:54:14 GMT

Hi, I am unable to reschedule my exam as well. Can you please help me as well?

Re: ISC2 exam reschedule/ regisistration, fail to redirect to Pearson VUE 503 service unavailable

jaynevado — Sun, 20 Aug 2023 22:10:33 GMT

I'm trying to schedule my CISSP-ISSAP exam today and I'm also getting a similar issue.

Something is wrong on their end. Please be patient and try it again later.

Re: ISC2 exam reschedule/ regisistration, fail to redirect to Pearson VUE 503 service unavailable

Scaa1701 — Mon, 21 Aug 2023 04:38:27 GMT

I have the same issue when trying to schedule muy exam, did you have a Solution? Thank you.

Re: ISC2 exam reschedule/ regisistration, fail to redirect to Pearson VUE 503 service unavailable

OffGrid — Mon, 21 Aug 2023 07:36:44 GMT

Any luck? Same experience here.

Re: ISC2 exam reschedule/ regisistration, fail to redirect to Pearson VUE 503 service unavailable

Jen1 — Mon, 21 Aug 2023 07:41:28 GMT

Nothing changed for now. Did anyone contacted them? I am just not sure if they know about this or no. I have limited time to reschedule so if all will be this same - afternoon or tomorrow I will try reschedule via phone.

Re: ISC2 exam reschedule/ regisistration, fail to redirect to Pearson VUE 503 service unavailable

Shalati — Mon, 21 Aug 2023 07:59:19 GMT

I have same issu.

Something went wrong please contact your administrator.Unable to tunnel through proxy. Proxy returns "HTTP/1.1 503 Service Unavailable"

Re: ISC2 exam reschedule/ regisistration, fail to redirect to Pearson VUE 503 service unavailable

Khasim — Mon, 21 Aug 2023 09:44:17 GMT

I'm also facing same issue. Any update on solution ?

Re: ISC2 exam reschedule/ regisistration, fail to redirect to Pearson VUE 503 service unavailable

Jen1 — Mon, 21 Aug 2023 10:43:53 GMT

Only that I contacted ISC2 line and they know about this issue. It is expecpected to be solved in around 24h.

Re: ISC2 exam reschedule/ regisistration, fail to redirect to Pearson VUE 503 service unavailable

bpester — Mon, 21 Aug 2023 11:52:50 GMT

Same here. I believe we just have to wait.

Re: ISC2 exam reschedule/ regisistration, fail to redirect to Pearson VUE 503 service unavailable

g14classified — Mon, 21 Aug 2023 13:21:08 GMT

same here. seems their website was updated over the weekend, so it could be related to that. i have also sent an email, but yet to hear back from them.

Re: ISC2 isn't connecting to PearsonVue!

jaynevado — Mon, 21 Aug 2023 13:44:04 GMT

None of us are able to schedule. ISC2 is currently making changes to its PearsonVue website.

It's best if you contact the support here: https://www.isc2.org/contact-us

Re: ISC2 exam reschedule/ regisistration, fail to redirect to Pearson VUE 503 service unavailable

sivaraaj — Mon, 21 Aug 2023 13:53:07 GMT

Facing same issue with exam registration. ISC2 team please look into this issue.

Thanks.

Re: ISC2 isn't connecting to PearsonVue!

AndreaMoore — Mon, 21 Aug 2023 15:08:07 GMT

Hello all,

Thank you for your messages. Some users are unable to register for their exam. We are investigating this issue now. We apologize for the inconvenience. I will post an update on Community when it is resolved.

Re: ISC2 isn't connecting to PearsonVue!

Jen1 — Mon, 21 Aug 2023 15:51:23 GMT

Is there any recommendation for people who want to reschedule but can not and time window to do this is ending? I tried last 2 days - now I have only tomorrow to reschedule. I opened 2 tickets and no news.

Re: ISC2 isn't connecting to PearsonVue!

AndreaMoore — Mon, 21 Aug 2023 17:45:45 GMT

@Jen1 wrote:
Is there any recommendation for people who want to reschedule but can not and time window to do this is ending? I tried last 2 days - now I have only tomorrow to reschedule. I opened 2 tickets and no news.

@Jen1 at this time, you may call PearsonVUE to reschedule or cancel your exam. However, our team is working to resolve the issue ASAP.

Re: ISC2 isn't connecting to PearsonVue!

Jen1 — Tue, 22 Aug 2023 08:05:59 GMT

I am able to login and reschedule exam. Thank you for taking care of this problem. Regards