topic Re: Cannot Logon to ISC2 ERR_EMPTY_RESPONSE in Member Support

Cannot Logon to ISC2 ERR_EMPTY_RESPONSE

Gary3 — Fri, 29 Dec 2023 11:33:10 GMT

I cannot logon to ISC2. Using Edge I can access the main page, type my username and password, then I just get this message:

This page isn't working at the moment

www.isc2.org didn’t send any data.
ERR_EMPTY_RESPONSE

This only seems to happen on the ISC2 page when trying to logon, every other webpage works fine as does the networking on my PC. So far I have tried the following individually and in combinations:

Clearing the browser cache
Rebooting the PC
InPrivate mode
flushing the DNS
Closing Edge
Looking for blocks in the corporate web proxy logs (only ad category sites are blocked)
Checked for AV events on my PC, nothing there

Any ideas?

Re: Cannot Logon to ISC2 ERR_EMPTY_RESPONSE

AlecTrevelyan — Fri, 29 Dec 2023 13:42:32 GMT

You've managed to login here ok and this uses the same authentication platform.

See if you can login here first, then with the Community still open in your browser, login to the main ISC2 page in another tab - it should use SSO and log you straight in.

Re: Cannot Logon to ISC2 ERR_EMPTY_RESPONSE

Kaity — Wed, 03 Jan 2024 14:49:00 GMT

Great suggestion from @AlecTrevelyan! Hopefully that works!

@Gary3 - if you're still having issues, please do send the details from your post to MemberSupport@isc2.org for assistance and they'll be able to help.

Re: Cannot Logon to ISC2 ERR_EMPTY_RESPONSE

Gary3 — Fri, 05 Jan 2024 15:04:41 GMT

Hi,

Thanks for the suggestions, sadly they didn't seem to work.

In my frustration I asked one of my colleagues in IT to have a look and tried to show him it not working, and it worked.

Somehow it working when you show it to IT Support happens, even if you work in IT Support! Nothing changed at my end, and I presume ISC2's, so the mystery is unsolved. The last think did was try it from another PC, which also didn't work.

Oh well, got in. Thanks for your help.

Re: Cannot Logon to ISC2 ERR_EMPTY_RESPONSE

Gary3 — Mon, 24 Jun 2024 09:00:10 GMT

So this has started happening again today, after using the site last week no issues. I have done the tests again, but nothing seems to work. Anyone else had this? Perhaps a fix. Logged into here OK.

Re: Cannot Logon to ISC2 ERR_EMPTY_RESPONSE

Gary3 — Mon, 24 Jun 2024 10:16:04 GMT

Turns out I just needed to put a HTTPS bypass into the web proxy. I thought I had already done that.

Working fine now.