topic Re: ISC email not received for certification in Member Support

ISC email not received for certification

Smitha — Wed, 19 Jun 2024 13:38:01 GMT

Hi , I need help ..I have taken the exam on 14 June and provisionally passed the exam. I have not yet received the ISC2 email . I contacted the customer support and they said the results are on hold for biometric error. I don't even know what taht means.

Please help I am very very concerned. Wrote to exam email.

Regards
Smitha

Re: ISC email not received for certification

Smitha — Wed, 19 Jun 2024 16:39:56 GMT

Hi..anyone please help!

I saw the status as " successfully delivered" on my exam history. But no email received yet.

Re: ISC email not received for certification

mariatirado — Wed, 19 Jun 2024 18:24:30 GMT

Hello! did you contact examadministration@isc2.org?

Re: ISC email not received for certification

Smitha — Thu, 20 Jun 2024 04:00:39 GMT

Hi Maria,
Yes, have written to them 2 days ago. No response yet and I am started to get worries now. Pearson vue status shows " delivery successful".

Please help!

Re: ISC email not received for certification

CBMExamTeam — Thu, 20 Jun 2024 20:16:38 GMT

@Smitha Thank you for reaching out via the ISC2 Community board.

Congratulations on passing your CISSP exam!

I see one of my colleagues on the Exam Administration team has reached out to you and is working to resolve the issue.

Re: ISC email not received for certification

Smitha — Fri, 21 Jun 2024 03:49:34 GMT

Yes, thank you soo much! Awaiting the issue resolution.

Re: ISC email not received for certification

Smitha — Fri, 21 Jun 2024 05:33:41 GMT

Yes, thank you soo much! Awaiting the issue resolution.

Re: ISC email not received for certification

Smitha — Sat, 22 Jun 2024 05:25:32 GMT

Hi,
How many days does it take to resolve the case, it's been 2 days and no information yet.

Please help

Re: ISC email not received for certification

Smitha — Tue, 25 Jun 2024 13:55:03 GMT

Thank you all for your valuable response and support! I got the official email today and I am very happy and relieved!
I will start my certification process.