topic Re: Unable to print the digital certificate in Member Support

Unable to print the digital certificate

cyprex123 — Sat, 30 Mar 2024 14:47:33 GMT

Hello, I just passed my CC yesterday, paid my AMF today, and have been accepted as a member. I was able to claim my badge, but whenever I try to click on the "Print Member Digital Certificate" button it leads me to an empty PDF file. Well, it appears empty, but when you select all and copy, it appears there was an invisible text that reads "Printing is not available, please check back later." Should I contact customer support (after the holidays obviously) or just wait it out, since I became a member like half an hour ago? This is how the entire page looks like. Much appreciated.

Re: Unable to print the digital certificate

AndreaMoore — Mon, 01 Apr 2024 19:46:23 GMT

@cyprex123

Thank you for providing this image. Can you please reach out to our support team? You can share this image in an email to them so they can help with your account: https://www.isc2.org/Contact-Us

Re: Unable to print the digital certificate

cyprex123 — Tue, 02 Apr 2024 02:29:09 GMT

Hello! I was just about to when I decided to run it one last time, and surprisingly it worked. Maybe it had to do with the certification cycle since it began on April 1st? Nonetheless, it works now and I'm able to download and print it. Thank you very much for the response.