topic Re: Unable to add CPEs in Member Support

Unable to add CPEs

cwlancaster — Fri, 29 Mar 2024 22:30:25 GMT

Please reference this older post:

https://community.isc2.org/t5/Member-Support/Unable-to-add-CPEs-Domain/m-p/46761/highlight/true#M9027

My symptoms seem almost identical to this issue. My CISSP is up for renewal by 31 Mar 2024, and I have my last several groups of CPEs to load in the system, however the website is currently not allowing me to add any CPEs. I can only progress through steps 1&2 before getting stuck at step 3 - Domain.

When attempting to pay my AMF, I am given the message that I must complete my current CPEs before paying my AMF. I have also tried logging out and back in, clearing browser cache, different browser, different computer to no avail.

Another odd thing I am noticing is that I get the below red error message upon even first loading the CPE portal page:

Error Message

Of course, I tried calling Customer Service phone line several times and did not get through, until finally receiving a notice to call back during business hours - I am on the West Coast of USA, so we are 3 hours behind EST.

Re: Unable to add CPEs

wojszynski — Sat, 30 Mar 2024 16:02:20 GMT

I am having the same problem. Same error. I have to complete 5 CPEs by COB Sunday. Help.

Re: Unable to add CPEs

RonMann — Sat, 30 Mar 2024 16:13:53 GMT

The issue is observed across multiple platforms (Linux distros, Apple iPad, and Android). The error message randomly appears when adding CPEs via iPad, laptop, and desktop using different browsers. Unable to proceed beyond step 3 Domain of the upload process. Please resolve soon. Thank you

Can not register CPE, and Digital Certificate is Blank

zafrem — Sun, 31 Mar 2024 09:46:25 GMT

Registering for CPE "Something went wrong! An error has occurred. Please contact support."

appears and an error occurs when inputting.
Also, I held Certificate. But, print the digital certificate, a blank screen appears.
Can you tell if something is wrong?

Re: CPE Portal

UnixPro — Sun, 31 Mar 2024 21:36:57 GMT

Same issue here, and I am on the same cycle for deadline. I noticed it last night. 😞

Re: Unable to add CPEs

l0g3 — Mon, 01 Apr 2024 10:58:19 GMT

It's 4/01/2024 05:57 AM CST and the issue still persists.

Re: Unable to add CPEs

mariatirado — Mon, 01 Apr 2024 15:12:49 GMT

Hello,

As of 11:10 am ET, the portal issues are resolved. If you're still experiencing an error, please reach out to us by phone, email or live chat: https://www.isc2.org/contact-us. Thank you for your patience!