topic Re: Miss-Matched ISC2 ID between ISC2 and Pearson in Member Support

Miss-Matched ISC2 ID between ISC2 and Pearson

PAT_PAT — Wed, 29 Mar 2023 17:50:42 GMT

Having this issue and filling the form again and again does not help. How we can fix this and login to check the booked exam.

Looked at few posts which says to go via register for exam but does not help!!

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

AndreaMoore — Thu, 30 Mar 2023 14:11:09 GMT

I've sent this to our customer service team for your assistance.

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

Nathi — Sun, 02 Apr 2023 00:26:04 GMT

@AndreaMoore I've been having the same issue for the past week when trying to register for the exam. I cannot get pass the Account Confirmation page.

Error:

Miss-Matched ISC2 ID between ISC2 and Pearson

I was able to access the Pearson portal couple of months before. Thanks

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

Balouchi65 — Mon, 03 Apr 2023 20:26:40 GMT

I registered for exam and now I updated the profile but when I try to access I receive error

Miss-Matched ISC2 ID between ISC2 and Pearson, submitted form 2-3 times but after successful updating alert receive error, any help

Thanks

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

AndreaMoore — Tue, 04 Apr 2023 18:46:34 GMT

@Balouchi65 @Nathi I've send this along to our support team to assist you.

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

PAT_PAT — Wed, 05 Apr 2023 21:14:37 GMT

My issue is resolved after I spoke to the agent over chat and they resolved
from the backend.

I am not sure what was the fix however works now.

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

JordanOberstein — Mon, 10 Apr 2023 01:15:09 GMT

@AndreaMoore I'm having the same error as well. I've taken and passed my exam, but I'm trying to figure out how to claim my certification and make my payment and I don't know what to do. I tried updating my exam info but got this error message.

Miss-Matched ISC2 ID between ISC2 and Pearson

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

AndreaMoore — Mon, 10 Apr 2023 14:48:14 GMT

@JordanOberstein Have you reached out to our support team via email, phone or chat? Someone should be able to assist you.

https://isc2.org/contact-us

Chat is located on the bottom right hand corner of the isc2.org webpage.

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

PAT_PAT — Tue, 11 Apr 2023 16:21:01 GMT

Issue has been resolved after i connected to agent via chat. Apologies
didn’t get time to reply earlier.

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

PAT_PAT — Tue, 11 Apr 2023 16:56:56 GMT

Many thanks for your Help, Andrea

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

Fmahmed21 — Wed, 24 May 2023 19:57:52 GMT

@AndreaMoore Hi, I'm having the same issue. Please advise, thank you!

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

AndreaMoore — Thu, 25 May 2023 16:49:08 GMT

If you are having issues with your ISC2 ID and PearsonVue ID matching please contact our team at: https://www.isc2.org/contact-us

To prevent this from happening, you should use the same email address for both logins.

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

Jeffrey_Ruff — Tue, 20 Jun 2023 17:16:11 GMT

I'm having the same issue.

jeffrey.ruff@gmail.com

Error: Miss-Matched ISC2 ID between ISC2 and Pearson

I've read previous fixes and I'm not sure how to verify the same email/login ID for Pearson

Any assistance would be greatly appreciated.

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

mkf-2023 — Mon, 11 Sep 2023 16:41:19 GMT

Hello,

I'm having issues with your ISC2 ID and PearsonVue ID matching. So, starting back on Sept 6, 2023, I reached out to the members support team with emails (x2) and phone calls (x2). Still no resolution.

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

AndreaMoore — Tue, 19 Sep 2023 12:26:26 GMT

@mkf-2023 it looks like your issue has been fixed. If not, please let the support team know.

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

dforbes — Fri, 15 Mar 2024 13:59:42 GMT

I have the same issue as noted. Would like to register for CISSP. No luck. Please help.

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

dforbes — Fri, 15 Mar 2024 20:10:55 GMT

...if this is an easy fix for the backend admins...and the chat person said they would have it fixed (merged duplicative account) by the technical team...why does it take so long and why have I not heard anything from my email, post, smoke signal, or other means of begging for assistance. I am trying to give you money and register for your exam...

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

dforbes — Mon, 18 Mar 2024 17:45:54 GMT

All Friday. No answer. Finally got someone that said they would handle on Friday via chat (in the morning). No updates and no change Friday-Weekend. Today, halfway through...still no response. I also tried to call. No answer. The response on the phone literally only said..."sorry we can't take your call"...

This is a consistent issue that should not have this level of recurrence.

Secondarily, the theme has been delayed response when responded to at all...

Please help.

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

mrmsrinivasan — Tue, 19 Mar 2024 14:14:01 GMT

Same Issue - Followed the same step but no response.

Miss-Matched ISC2 ID between ISC2 and Pearson

Regards

Srini

Re: Miss-Matched ISC2 ID between ISC2 and Pearson

mariatirado — Tue, 19 Mar 2024 14:24:56 GMT

If you are having issues with your ISC2 ID and PearsonVue ID matching please contact our team at: https://www.isc2.org/contact-us. Please allow 3-5 business days for our support team to get back to you.

To prevent this from happening, you should use the same email address for both logins.

Thanks!