topic Re: Seeking Advice on ISC2 Exam Candidate ID Error Resolution in Member Support

Seeking Advice on ISC2 Exam Candidate ID Error Resolution

Rukshana — Mon, 12 Feb 2024 04:06:12 GMT

Hello everyone,

I'm reaching out to the community today in search of some guidance regarding an issue I've encountered with the ISC2 exam registration process.

I've come across a persistent error stating a mismatch in the Candidate ID, and despite my best efforts to resolve this through the official support channels, the issue remains unaddressed. I've also noticed that I'm unable to edit the Candidate ID field directly to correct it.

Has anyone else faced a similar problem? If so, how were you able to resolve it? Any insights or suggestions would be greatly appreciated, as I'm keen on completing this step to move forward with my certification journey.

Thank you.

Re: Seeking Advice on ISC2 Exam Candidate ID Error Resolution

mariatirado — Mon, 12 Feb 2024 19:44:00 GMT

Hey @Rukshana, thanks for reaching out. Can you please contact examadministration@isc2.org to receive further assistance on this? Thanks.

Re: Seeking Advice on ISC2 Exam Candidate ID Error Resolution

Rukshana — Tue, 13 Feb 2024 01:28:09 GMT

Yes I emailed them. Thank you for your time 🙂

Re: Seeking Advice on ISC2 Exam Candidate ID Error Resolution

CBMExamTeam — Thu, 15 Feb 2024 19:20:00 GMT

@Rukshana Thank you for reaching out through the Community Board. I see your issue has been resolved as of yesterday, and you should be able to complete your exam registration.
If you are still having difficulty, please reach out to examadministration@isc2.org as was suggested by @mariatirado