topic Re: CISSP application was not approved in Member Support

CISSP application was not approved

VMarget — Tue, 28 Nov 2023 19:01:36 GMT

Hi,

I have noticed this message in the endorsement page for my CISSP endorsement:

Unfortunately, your application was not approved. You should have received an email from the ISC2 Endorsement team. If you have questions, please contact us at programs@isc2.org.

I have passed CISSP on November 7th and got endorsed on November 9th from a long time member who holds multiple ISC2 certifications.

I also hold CC certification and below CISSP endorsement the same message stands for CC certificate which is kind of strange.

My endorser is surprised and concerned by this message.

I have to note that I have not received any emails from ISC2 Endorsement team. I have checked all email folders, if it went to spam or similar by accident but I didn't found anything.

Is it possible that there is some issue with the system? I would really like to get some info why I'm seeing the rejection for both certifications.

Thank you!

Re: CISSP application was not approved

ypikhtina — Tue, 28 Nov 2023 19:30:22 GMT

I have the same message. I think its an error with the website.

I just submitted my CISSP application yesterday with ISC2 being my endorser.

Below my CISSP certification, I also have SSCP, which was approved years ago and it displays the same message "Unfortunately, your application was not approved. You should have received an email from the ISC2 Endorsement team. If you have questions, please contact us at programs@isc2.org"

Re: CISSP application was not approved

VMarget — Tue, 28 Nov 2023 19:41:14 GMT

Thanks for the info. It's probably a system issue/error then. I was very worried as I have completed all the steps and I have enough experience in all of the domain and worked with multiple ISC2 certification holders.

Re: CISSP application was not approved

mclark6144 — Wed, 29 Nov 2023 03:01:51 GMT

I'm experiencing the same issue. I submitted my endorsement application to have ISC2 endorse me after passing the SSCP exam about a week or two ago. I should meet and exceed the requirements and submitted my work verification. Mine also states I'd receive an email and after going through my email and my junk box I'm not seeing anything there. I have reached out to them to see what the issue may be, but I don't expect a reply until sometime tomorrow given the current time.

Re: CISSP application was not approved

Kazuo_IS300h — Wed, 29 Nov 2023 03:21:03 GMT

Hi,

I also had received the same notification (declined) on the 1st endorsement procedure after passed the CISSP examination on this August.

After confirmed this notification, I had making contact to the regional support in APAC and confirmed the reason and how should I submit the endorsement again.

In my case, had necessary to described my career histories (related with the CISSP domains) on the endorsement form directly (seems like the documents attached does not effective on the endorsement procedure), and submit the endorsement form once again.

After then, I had passed the endorsement procedure and certified CISSP holder officially.

Hope this my small experience becomes something help on you.

Thanks,

Re: CISSP application was not approved

VMarget — Wed, 29 Nov 2023 06:33:05 GMT

Thanks! I will reach out to support today as well to check what the issue is.

Re: CISSP application was not approved

THE8791 — Wed, 29 Nov 2023 08:43:41 GMT

Justed wanted to inform you, that I also received the same error message for my CISSP application this morning. And the same issue was confirmed by 2 other colleagues who also submitted their applications recently.

Re: CISSP application was not approved

seitzliwest — Wed, 29 Nov 2023 09:37:34 GMT

I can also confirm.

Application was submitted about 2 weeks ago and endorsed Friday last week.

Today I see the same on the webpage.

"Unfortunately, your application was not approved. You should have received an email from the ISC2 Endorsement team."

Also did not get an email as stated in the Message ...

Re: CISSP application was not approved

Hikiashi — Wed, 29 Nov 2023 09:59:06 GMT

Same for me and all my existing (approved) Endorsments and one open have the same status of "...not approved"... so it seems they really have some issues with their systems.

Re: CISSP application was not approved

matthews — Wed, 29 Nov 2023 13:59:45 GMT

My Application showed the same thing last night and I about had a heart attack.

It is still showing the same thing this morning.

I took the free CC exam during my study for my CISSP, got approved and cert issued…

Oddly enough, that same message”unfortunately your application could not be approved” is not only showing up on my CISSP application (passed 11/21/23), but also on my CC. However if I go to member verification, it shows my CC as active.

So I would say definitely having a technical issue with their sales force site.

Re: CISSP application was not approved

matthews — Wed, 29 Nov 2023 14:17:55 GMT

I also just got off the phone with ISC2 support.

They confirmed there was an issue and they looked up my application and confirmed it was still under review.

They were very nice and apologetic about the situation.

So maybe my blood pressure will go back down now, and this will help anyone else who has a panic attack like I did at first. lol

Re: CISSP application was not approved

VMarget — Wed, 29 Nov 2023 14:42:20 GMT

Quick update, I have receive an email that my application has been approved. I guess it was an error in the application processing applications. Thank you everyone for your responses and reducing my stress. I appreciate it a lot.

Re: CISSP application was not approved

Sanneincyber — Wed, 29 Nov 2023 15:13:31 GMT

Who did you call? Did they provide an update when it should be fixed?

Re: CISSP application was not approved

VMarget — Wed, 29 Nov 2023 18:49:08 GMT

@SanneincyberThere is now a notification on the endorsement page that they are having some issues. I have sent an inquiry via form on the ISC2 web.

Re: CISSP application was not approved

cyberjono — Thu, 30 Nov 2023 00:38:30 GMT

I passed the SSCP exam and mines saying the same thing! I just emailed them before i saw the error message showing on the page. Now its saying my CC cert was also rejected!

Hope its fixed soon!!

Re: CISSP application was not approved

Zineb — Thu, 30 Nov 2023 21:28:02 GMT

I have held my CISSP certification for over a year and recently passed the exam for CCSP and submitted an application on 11/15/2023. I checked a couple of days ago and both my CISSP and CCSP applications say they have not been approved. I emailed the support and only received a survey to rate the support eventhough I didn't receive any support.

Re: CISSP application was not approved

Volchok — Sat, 02 Dec 2023 01:07:09 GMT

I'm in the same boat. Passed the exam on 27th of November, submitted the endorsement application on the 28th.

Guessing we just have to wait for them to identify and remediate the problem.

Re: CISSP application was not approved

Volchok — Mon, 04 Dec 2023 22:46:45 GMT

Update for anyone that's still monitoring this.
Looks like the issue has been resolved, at least for me.