topic Re: Can't access to member dashboard in Member Support

Can't access to member dashboard

Da — Fri, 29 Sep 2023 09:15:35 GMT

whan trying access to my member dashbord, i can't do it. Circullarly login template.

Re: Can't access to member dashboard

PBeesley — Fri, 29 Sep 2023 09:39:40 GMT

Must be a fault, I don't even have a dashboard option anymore, It was fine yesterday.

Re: Can't access to member dashboard

JMExamTeam — Mon, 02 Oct 2023 12:42:21 GMT

@Da Thank you for contacting ISC2 via this Community board. I will send you a private message.

Re: Can't access to member dashboard

JMExamTeam — Mon, 02 Oct 2023 12:44:06 GMT

@PBeesley Thank you for contacting ISC2 via this Community board. I will send you a private message.

Re: Can't access to member dashboard

ltcarson — Mon, 02 Oct 2023 17:47:57 GMT

Same login loop issue. I login and the page immediately refreshes to the login page asking for credentials all over again.

Re: Can't access to member dashboard

ltcarson — Mon, 02 Oct 2023 18:14:03 GMT

This is the case no matter what browser is used.

Re: Can't access to member dashboard

ltcarson — Mon, 02 Oct 2023 19:45:18 GMT

It seems that now the login credentials form appears on the page AFTER login. So, clicking the account person icon it updated to show my name and I could use the dropdown to access the dashboard. Very unintuitive, but I'm in.

Re: Can't access to member dashboard

AndreaMoore — Tue, 03 Oct 2023 12:24:36 GMT

@Da @ltcarson @PBeesley

Can you please try clearing your cache and then trying again? Please report back if that worked and fixed it for you.

Re: Can't access to member dashboard

Da — Tue, 03 Oct 2023 12:33:15 GMT

Good time.

1. open https://www.isc2.org/

2. on site member/ member dashboard

3. opening login panel. enter login /password (https://my.isc2.org/s/login/?ec=302&startURL=%2Fs%2Fdashboard)

4. in address area of browser readdress to dashboard, but second later readdress to login template

Circle

Re: Can't access to member dashboard

ltcarson — Tue, 03 Oct 2023 13:40:58 GMT

Found out that even though the page asked for credentials again. if I clicked the account person icon it refreshed to show my name and I could navigate from the drop down menu.

Re: Can't access to member dashboard

AndreaMoore — Tue, 03 Oct 2023 20:37:18 GMT

@ltcarson @Da @PBeesley

I am having the team investigate this issue.

In the meantime, please use https://www.isc2.org/Dashboard and you should be able to login. Apologies for the inconvenience! Let me know if this works for you.

Re: Can't access to member dashboard

AndreaMoore — Wed, 04 Oct 2023 15:12:03 GMT

@Da @ltcarson @PBeesley

I've been told the issue has been resolved. Thank you.