https://community.isc2.org/t5/Member-Support/Issues-with-enrolling-in-Official-ISC2-Online-Self-Paced-CC/m-p/62774#M10484 <P>Hi,<BR />I am experiencing the same issue as in&nbsp;<A href="https://community.isc2.org/t5/Member-Support/Log-in-Issues-on-isc2-org-May-10-2023/td-p/59080" target="_blank">https://community.isc2.org/t5/Member-Support/Log-in-Issues-on-isc2-org-May-10-2023/td-p/59080</A></P><P>&nbsp;</P><P>After clicking "Enroll in free training" here: <A href="https://my.isc2.org/s/Candidate-Benefits/1MCC-Online-Self-Paced" target="_blank">https://my.isc2.org/s/Candidate-Benefits/1MCC-Online-Self-Paced</A><BR />I was redirected to shopping cart. I'm trying to check out but I'm getting error:<BR />"There was a problem processing your authentication.<BR />Your username/password was invalid or your particular user does not exist on our system.</P><P>If you have any questions please see your system administrator."<BR /><BR /></P><P>Tried different browsers without luck. How can I redeem the training?&nbsp;</P><P>&nbsp;</P> Wed, 13 Sep 2023 20:54:31 GMT kruan 2023-09-13T20:54:31Z https://community.isc2.org/t5/Member-Support/Issues-with-enrolling-in-Official-ISC2-Online-Self-Paced-CC/m-p/62774#M10484 <P>Hi,<BR />I am experiencing the same issue as in&nbsp;<A href="https://community.isc2.org/t5/Member-Support/Log-in-Issues-on-isc2-org-May-10-2023/td-p/59080" target="_blank">https://community.isc2.org/t5/Member-Support/Log-in-Issues-on-isc2-org-May-10-2023/td-p/59080</A></P><P>&nbsp;</P><P>After clicking "Enroll in free training" here: <A href="https://my.isc2.org/s/Candidate-Benefits/1MCC-Online-Self-Paced" target="_blank">https://my.isc2.org/s/Candidate-Benefits/1MCC-Online-Self-Paced</A><BR />I was redirected to shopping cart. I'm trying to check out but I'm getting error:<BR />"There was a problem processing your authentication.<BR />Your username/password was invalid or your particular user does not exist on our system.</P><P>If you have any questions please see your system administrator."<BR /><BR /></P><P>Tried different browsers without luck. How can I redeem the training?&nbsp;</P><P>&nbsp;</P> Wed, 13 Sep 2023 20:54:31 GMT https://community.isc2.org/t5/Member-Support/Issues-with-enrolling-in-Official-ISC2-Online-Self-Paced-CC/m-p/62774#M10484 kruan 2023-09-13T20:54:31Z https://community.isc2.org/t5/Member-Support/Issues-with-enrolling-in-Official-ISC2-Online-Self-Paced-CC/m-p/62830#M10494 <P><a href="https://community.isc2.org/t5/user/viewprofilepage/user-id/1346357963">@kruan</a>&nbsp;Please reach out to our team&nbsp;<A href="https://isc2.org/contact-us" target="_blank">https://isc2.org/contact-us</A>&nbsp;</P> <P>&nbsp;</P> <P>They should be able to get your account set up properly.</P> Fri, 15 Sep 2023 20:54:07 GMT https://community.isc2.org/t5/Member-Support/Issues-with-enrolling-in-Official-ISC2-Online-Self-Paced-CC/m-p/62830#M10494 AndreaMoore 2023-09-15T20:54:07Z