topic Re: Cannot add CPE's: selection of domains not available in Member Support

Cannot add CPE's: selection of domains not available

Hikiashi — Sun, 20 Aug 2023 11:54:57 GMT

I wanted to add some more CPEs to my account, but it looks like with the rebranding of things, there is a bug in the system: Stuck in the selection of domains... no domains showing up... whats the issue here? Nothing happens when I click on ony of the certs... no domains showing up. Tried with firefox and chrome.

Re: Cannot add CPE's: selection of domains not available

DanteGr — Thu, 24 Aug 2023 16:36:40 GMT

I have the exact same problem on MacOS both on Safari and Google Chrome

Re: Cannot add CPE's: selection of domains not available

NathanHoyt — Sun, 27 Aug 2023 23:43:56 GMT

I am also having this issue. I can see the CISSP as an option, but there is no visible way that seems to select that, and thus the SAVE & CONTINUE button is disabled.

Re: Cannot add CPE's: selection of domains not available

1966CAH — Mon, 28 Aug 2023 17:38:39 GMT

SAme for me. nothing is clickable in Chrome, FireFox, or Edge. No Domains appear. Funny thing is if you Google this issue it has happened multiple times over the last three years, so I don't know why this is such a recurring problem here...

Re: Cannot add CPE's: selection of domains not available

amcrash — Wed, 30 Aug 2023 16:59:45 GMT

I'm still having the same problem (trying since yesterday)...are you still getting this issue?

Re: Cannot add CPE's: selection of domains not available

tomz — Thu, 31 Aug 2023 10:05:08 GMT

Same here - unable to add any CPEs.

My Brighttalk integration has also mysteriously stopped working.

What is surprising is that your original post was 2 weeks ago and the problem still exists.

I hope this bug is not going to affect people's Certifications expiring.

Re: Cannot add CPE's: selection of domains not available

Hikiashi — Thu, 31 Aug 2023 12:39:07 GMT

The last update I recieved from support is from 25. August:

"Thank you for contacting (ISC)² Member Support and for providing us with an update on the previous issue.
Our Developers are aware that it appears to be impacting 4 categories and we anticipate a resolution in a matter of days
If there is anything additional that I can assist you with, please let me know."

What I found out for myself is, that the issue is with "Eduction >> Webinars..." but I was able to submit from "Eduction >> Courses and Seminars" som other CPEs.

And there is also a Banner notification:

Re: Cannot add CPE's: selection of domains not available

Jdpriv — Thu, 31 Aug 2023 21:45:06 GMT

Still broken as of Aug 31 2023

Re: Cannot add CPE's: selection of domains not available

cstakley — Sun, 03 Sep 2023 16:54:23 GMT

Still not fixed as of Sept 3, 2023. Please fix already. This should not be potentially impacting members' membership!

Re: Cannot add CPE's: selection of domains not available

overboostsrt4 — Mon, 04 Sep 2023 04:47:49 GMT

I am having the same issue

Re: Cannot add CPE's: selection of domains not available

cstakley — Mon, 04 Sep 2023 12:20:14 GMT

Hi All - I contacted support and received this temporary fix, which did work:

"Thank you for contacting member support, my apologies for the delay in our response.

I am sorry to hear of the issue you have been experiencing when attempting to add your CPE. We have recently launched our new website and whilst most things have thankfully worked as intended, this has thrown up a couple of issues with functionality, one of which being the CPE Portal.

Rest assured, our development team are working on this with the highest priority. Although a specific timeframe has not been advised, we are confident there will be a resolution to this issue very shortly.

In the meantime, we appreciate that adding CPE to your account is a fundamental step in maintaining your membership. Therefore, I am pleased to advise that the CPE Portal issue is only confined to a limited number of categories. I will list these below:

· Industry Conference
· Online webinars, podcasts and other online materials

· Preparing New or Updating Existing Training Seminar or Classroom Material
· Safe and Secure Online Presentations

All other categories are functioning correctly, and I would urge you to please utilize these categories if possible, in order to add your CPE activities. For example, an industry conference or an online webinar series could often be categorized under: Courses and Seminars - Other. Please always use your best judgement and if your activity cannot be categorized in any other way, then please respond to this email confirming this, I can then place your case on hold and advise you directly once the issue has been resolved.

I apologize for the inconvenience caused and if there is anything else I can assist you with, please do not hesitate to let me know.?"

Re: Cannot add CPE's: selection of domains not available

Narsil — Thu, 07 Sep 2023 04:51:26 GMT

@Hikiashi wrote:
Stuck in the selection of domains... no domains showing up... whats the issue here?

Member Support sent me an update today to the support case I raised, reporting it as fixed. It does appear fixed for me, at least when selecting 'CPE Type: Industry Conference'.

Re: Cannot add CPE's: selection of domains not available

AndreaMoore — Thu, 07 Sep 2023 12:37:30 GMT

I am hearing that the CPE Portal issue has been fixed and you can correctly report your CPE credits now.

If you still have issues, please contact our team at https://www.isc2.org/contact-us.

Cannot add CPE's

nknitinkushwaha — Sun, 12 Nov 2023 09:19:55 GMT

Dear Team,

I am trying to submit my CPE for 2023 cycle, however there is no option to submit the CPE, is there some change? or is there an issue.

Please assist with the same.

Regards,

Re: Cannot add CPE's: selection of domains not available

bullfrog — Sun, 31 Mar 2024 18:52:11 GMT

3/31/2024 - went to enter CPEs and getting the same errors at the select domain section. have found this to be an issue in various other threads. This seems to be a systemic issue. Does anyone know if the ability to enter CPEs is functioning via a workaround?