topic Re: Unable to login to the LMS portal in Member Support

Log-in Issues on isc2.org - May 10, 2023

AndreaMoore — Wed, 10 May 2023 14:03:22 GMT

We are aware that users may be unable to log in to the Member Dashboard, the CPE Portal or other (ISC)² online services. We apologize for this inconvenience. Our team is working to resolve the issue.

Cannot access "My Courses"

m_ali — Sat, 29 Apr 2023 20:09:26 GMT

Hello,

I am experiencing difficulties accessing the "My Courses" section of the website. Each time I click on "My Courses," I receive the error message, "There was a problem processing your authentication. Your username/password was invalid or your particular user does not exist on our system."

I have attempted to resolve the issue by using a different web browser, but it has not resolved the issue. I also reached out to member support via email at membersupport@isc2.org, but I am yet to receive any response.

Could you please assist me in resolving this issue as soon as possible? Thank you.

Unable to Access 'My courses' after logging in

Fayola — Wed, 10 May 2023 00:50:12 GMT

Hi,

I signed up for the Self-paced CC course that was offered for free more than 2 weeks ago however after today and completing module two in chapter one I was unable to regain access to complete the others.

I am getting the below error.

With this URL: https://learn.isc2.org/d2l/lp/auth/saml/error

I can log in perfectly fine after authenticating in Chrome.

and I am getting the same issue when trying it in Incognito and on Edge.

Can anyone assist or recommend workarounds?
I have tried logging in elsewhere, i.e community, to then access 'My Courses' however that failed to work as well.

Re: Unable to Access 'My courses' after logging in

zinnetra — Wed, 10 May 2023 01:33:21 GMT

I'm having the same issue. If you get a response, could you tag me, please?

Re: Unable to Access 'My courses' after logging in

THCrawf — Wed, 10 May 2023 02:01:26 GMT

I get the same error. Cannot access study materials!

Re: Unable to Access 'My courses' after logging in

THCrawf — Wed, 10 May 2023 02:04:01 GMT

Seems the same as this issue? https://community.isc2.org/t5/Member-Support/Cannot-access-quot-My-Courses-quot/m-p/58794/highlight/true#M10135

Re: Unable to Access 'My courses' after logging in

THCrawf — Wed, 10 May 2023 02:06:35 GMT

FYI I reached out to chat agent on https://community.brightspace.com/ and they are moving my case to email.

Re: Unable to Access 'My courses' after logging in

1stTimer — Wed, 10 May 2023 02:23:05 GMT

I am getting the same error.

Re: Unable to Access 'My courses' after logging in

secnoob — Wed, 10 May 2023 02:23:05 GMT

same issue here

Unable to login to the LMS portal

kakabali — Wed, 10 May 2023 02:43:20 GMT

Getting the below error, something with the IDP?

Can someone check if it is just me or a global issue?

What I tried? - logging out and logging back in, using a different browser, etc. but not working for me at all

Re: Unable to Access 'My courses' after logging in

ChaoticHoshi88 — Wed, 10 May 2023 02:51:37 GMT

Same here. Thought it was my work computer, but after trying to log-in via phone and home laptop I get same error.

Re: Unable to access the self paced training on Certified in Cyber Security

enaugavule — Wed, 10 May 2023 03:01:12 GMT

me too, I've emailed the support team but still no response. This is the error I'm getting:

Re: Unable to Access 'My courses' after logging in

geedl — Wed, 10 May 2023 03:18:14 GMT

Tried to do a forgot password as well thinking that they might have password expiry. Successfully changed password but when tried to access the course, still same error.

Unable to access self paced free training

Kelh — Wed, 10 May 2023 03:43:02 GMT

When I click the link to select the course. It signs me out of my account. When I try to log in or checkout it’s says account can’t be found.
I was literally signed in and have a candidate email.

Re: Unable to login to the LMS portal

Kelh — Wed, 10 May 2023 03:44:29 GMT

I have the same issue

Re: Unable to access self paced free training

yes — Wed, 10 May 2023 04:32:05 GMT

yes just now i was trying to open self paced training but showing some problem but i don't no how to contact system administrator

Re: Unable to login to the LMS portal

yes — Wed, 10 May 2023 04:43:20 GMT

i have the same issues

Re: Unable to access self paced free training

ashokreddy — Wed, 10 May 2023 04:44:31 GMT

Hey,

Authentication error while accessing my courses.

Please can someone help to reach out to administrator.

Thank You.

Issue with Authentication in Self-Placed Trainings

yes — Wed, 10 May 2023 04:48:01 GMT

Is there any one no how to contact system administrator

Re: Issue with Authentication in Self-Placed Trainings

CryptoA — Wed, 10 May 2023 05:30:27 GMT

I think I have the same issue..cannot access "My courses" asking to contact system administrator