topic Re: Who to Contact for Support! in Member Support

Who to Contact for Support!

Kaity — Tue, 13 May 2025 13:53:15 GMT

Hello all!

I wanted to share an update with you regarding best contacts for any issues you may be experiencing. If you need help from ISC2 regarding your membership – which is anything from the CPE portal to AMF inquiries, communication preferences or profile changes, etc. – please continue to contact your regional Member Support team. You can reach those folks on weekdays during business hours in their local time zone.

ISC2 North America and Latin America: membersupport@isc2.org or call +1-866-331-ISC2(4722) / +1-727-785-0189

ISC2 EMEA: membersupportemea@isc2.org or call +44 (0)203-960-7800

ISC2 Asia-Pacific: membersupportapac@isc2.org or call +852-2850-6951 / +852-2850-6959 (Hong Kong), +86-10-5873-2896 (China), or +81-3-5322-2837 (Japan)

If you need assistance regarding your exam (accommodations, results, etc.) or your endorsement application, please contact our Exam Administration team. This is a change from 2021! You can reach them at examadministration@isc2.org.

We hope this helps get you the answers and assistance you may need even faster.

Re: Who to Contact for Support!

SpiralDK — Tue, 05 Apr 2022 05:29:38 GMT

are there any support contacts that reply to support requests?

Re: Who to Contact for Support!

jaustin — Tue, 29 Nov 2022 21:39:46 GMT

Hello,

Please contact member support at 1-866-331-4722 Monday through Friday, 8AM -5PM EST for assistance needed.

You can also send your inquiry to membersupport@isc2.org and a member of the Customer Experience Team will be more than happy to assist you.

Sincerely,

John Austin

Manager, Global Customer Experience

Re: Who to Contact for Support!

kara19 — Sat, 01 Oct 2022 00:18:34 GMT

how i can get promo code for CC

Re: Who to Contact for Support!

MrITGus — Fri, 07 Oct 2022 03:30:04 GMT

@kara19 For all information related to Certified in Cybersecurity, check the following link:

https://www.isc2.org/Certifications/CC

Best Regards,

Gus

Re: Who to Contact for Support!

AlecTrevelyan — Mon, 10 Oct 2022 09:40:49 GMT

@Kaity wrote:
Hello all!

I wanted to share an update with you regarding best contacts for any issues you may be experiencing. If you need help from (ISC)² regarding your membership – which is anything from the CPE portal to AMF inquiries, communication preferences or profile changes, etc. – please continue to contact your regional Member Support team. You can reach those folks on weekdays during business hours in their local time zone.

(ISC)² North America and Latin America: membersupport@isc2.org or call +1-866-331-ISC2(4722) / +1-727-785-0189
(ISC)² EMEA: membersupportemea@isc2.org or call +44 (0)203-960-7800
(ISC)² Asia-Pacific: membersupportapac@isc2.org or call +852-2850-6951 / +852-2850-6959 (Hong Kong), +86-10-5873-2896 (China), or +81-3-5322-2837 (Japan)

If you need assistance regarding your exam (accommodations, results, etc.) or your endorsement application, please contact our Exam Administration team. This is a change from 2021! You can reach them at examadministration@isc2.org.

We hope this helps get you the answers and assistance you may need even faster.

Hi @Kaity,

I read in the latest issue of the member magazine (Sep/Oct 2022) that they are bringing the Support chat function back!

This was always my "go to" for any issues so was disappointed when it was removed.

Any ideas when we can expect its return please?

Re: Who to Contact for Support!

Kaity — Mon, 10 Oct 2022 23:35:32 GMT

Hi @AlecTrevelyan ! Clar announced during our Town Hall today that it should be back by the end of the month!

Re: Who to Contact for Support!

AlecTrevelyan — Tue, 11 Oct 2022 12:37:07 GMT

Great news - thanks @Kaity!

Re: Who to Contact for Support!

Rmhman — Tue, 01 Nov 2022 22:31:37 GMT

Yea who, no one answers linkin, no one answers email and no one answers phone! I have been hounding isc2 for almost a week to find out if I passed my test, they said provisionally, we will notify you?

Re: Who to Contact for Support!

AndreaMoore — Wed, 02 Nov 2022 16:13:04 GMT

@Rmhman

The social media team has responded to you on your many LinkedIn comments requesting that you reach out to the support team or the communications team. We have not received an email from you in our Communications inbox.

I can see in the system that you have received multiple responses from our service team. One email you received (which you replied to) gives you next steps with a link to pay your $50 AMF. That is your final step to finalize your CC certification. You are considered provisionally passed until you complete the process which includes the last step of paying your $50 Annual Maintenance Fee.

Re: Who to Contact for Support!

Rmhman — Wed, 02 Nov 2022 16:25:20 GMT

Thank you you are the first to answer.

Sent from my iPhone

Re: Who to Contact for Support!

erwindus — Thu, 17 Nov 2022 15:44:05 GMT

@jaustin membersupport@isc2.org with 2 p's only, not 3 😉

Re: Who to Contact for Support!

fullday523 — Tue, 20 Dec 2022 11:48:42 GMT

Re: Who to Contact for Support!

fullday523 — Tue, 20 Dec 2022 11:50:17 GMT

please help me i have a problem on online application.

Re: Who to Contact for Support!

Kevin001 — Mon, 06 Feb 2023 18:13:09 GMT

I am having this exact same issue. Trying to resolve for weeks now....

Re: Who to Contact for Support!

AndreaMoore — Tue, 07 Feb 2023 18:00:37 GMT

@fullday523 @Kevin001 and others, this error is probably happening due to multiple email accounts used during registration process. Please contact member support to have your account emails merged to ONE email.

https://www.isc2.org/contact-us

Re: Who to Contact for Support!

RomJ — Wed, 22 Feb 2023 06:16:58 GMT

Hi Kaity/Andreas

been trying to reach out for the past 2 months. No one replying to the emails.

Could you have a look on this please?

Re: Who to Contact for Support!

AndreaMoore — Wed, 22 Feb 2023 19:24:47 GMT

@RomJ

I see an email was sent to you on January 6th. Did you receive that email?

Re: Who to Contact for Support!

RomJ — Wed, 22 Feb 2023 22:13:11 GMT

Hi Andrea,

Thanks for the prompt response!

Yes, I have and that was the last communication from them.

I have tried all the email addresses mentioned on this post on who to reach.

No luck so far. No one responded.

Re: Who to Contact for Support!

AndreaMoore — Thu, 23 Feb 2023 19:19:48 GMT

@RomJ wrote:

Hi Andrea,

Thanks for the prompt response!

Yes, I have and that was the last communication from them.

I have tried all the email addresses mentioned on this post on who to reach.

No luck so far. No one responded.

I've reached out on your behalf and asked someone to reach out to you. I apologize for the delay.