topic Proceed Button does not work when buying CC eTextbook in Member Support

Proceed Button does not work when buying CC eTextbook

ggunputh — Mon, 09 Oct 2023 10:29:10 GMT

Hi. I'm currently studying the Certified in Cybersecurity course and I wish to buy the CC eTextbook. But the problem that i'm encountering is that nothing happens when i click on the Proceed Button to enter my Credit Card details.

Has anyone gone through this pain ? I'm from Mauritius, if that may help.

Re: Proceed Button does not work when buying CC eTextbook

AndreaMoore — Thu, 06 Apr 2023 17:18:47 GMT

@ggunputh I have passed this along to our team for you.

Re: Proceed Button does not work when buying CC eTextbook

AndreaMoore — Thu, 06 Apr 2023 18:18:41 GMT

General troubleshooting steps

•Clear browser cache/cookies

•Enable/un-block third-party cookies

•Update your browser to the latest version (supported browsers include Chrome, Firefox, and Safari)

•Whitelist the following sites:

◦ https://learn/isc2.org/d2l/home

◦ https://brightspace.com

◦ https://d2l.com

◦ https://kaltura.com

◦ https://isc2training.webex.com/

◦ https://isc2-org.meets.cirqlive.com/

Browser-specific troubleshooting steps

Chrome

•Clear browsing history, cache, cookies and other site data

•Disable "Send a ‘Do Not Track’ request with your browsing traffic”

•Use an incognito window

Firefox

•Set Content Blocking to "Standard”

•Manage Content Blocking exceptions and include the following sites:

◦ https://learn/isc2.org/d2l/home

◦ https://brightspace.com

◦ https://d2l.com

◦ https://kaltura.com

◦ https://isc2training.webex.com/

◦ https://isc2-org.meets.cirqlive.com/

Safari

•Disable “Block all cookies”

•Disable "Prevent cross-site tracking" (this setting has been removed in more recent versions of Safari)

If the error continues after taking these steps, it is recommended to try accessing from another device.

If you need further assistance, please contact membersupport@isc2.org.

Re: Proceed Button does not work when buying CC eTextbook

ggunputh — Thu, 06 Apr 2023 18:22:35 GMT

Thanks

I'm taking the CC exam on the 27th April. I hope I'm able to buy it prior
to the exam date.

Regards

--
*
Mr Gulshan Gunputh