topic Re: How to re-login to Pearson Vue? in Member Support

How to re-login to Pearson Vue?

Just_a_guy — Mon, 20 Mar 2023 13:10:17 GMT

I completed the cybersecurity training and want to take the exam. I made a Pearson Vue account about a week ago to check the dates of the exam. Now I would like to login the Pearson Vue again but do not see how. If I go to https://www.isc2.org/Register-for-Exam, click the green "Register for Exam" link, I am just redirected to a registration form that I already filled out. If I try to resubmit that registration form, I just get an error message saying my email is already on file.

I have sent several emails about this in the past week but nobody has replied. I have tried to call customer service but nobody answers. I tried the online chat feature on the ISC2 home page but someone kept closing my conversation without answering me.

What do I do? Is this slow response and lack of customer service to be expected at ISC2?

Re: How to re-login to Pearson Vue?

Just_a_guy — Tue, 21 Mar 2023 09:35:43 GMT

Never mind. I figured out a trick myself to be able to use my same account to re-login to Pearson Vue and schedule the CC exam . . . and I passed.

Re: How to re-login to Pearson Vue?

AndreaMoore — Tue, 21 Mar 2023 20:55:20 GMT

Congratulations! Glad to hear that you were able to access your account again and that you passed! We apologize for any part we may have played in your access issues. Last week, our team made a change to how individuals create their account with Pearson VUE, shifting that process to our site. If anyone else is looking for information on how to do that, please check out our blog post:

https://blog.isc2.org/isc2_blog/2023/03/update-new-process-for-isc2-exam-registration.html

Re: How to re-login to Pearson Vue?

Just_a_guy — Wed, 22 Mar 2023 03:13:56 GMT

The problem is trying to login to Pearson Vue the second time, and any subsequent times. There is no way to do so because there is no direct URL to login to Pearson Vue. If someone wants to change their test date or time, they can't login to Pearson Vue again. Going through the ISC² website to try to login to Pearson Vue, https://my.isc2.org/s/ISC2-Pearson, means you have to fill out that (ISC)² Exam Account Information registration form each time, but you can only fill it out once or you get an error saying your email is already in use.

What I had to do was change the email on my ISC² account (NOT create a new account) so that I could submit that ISC² exam registration form again and get redirected to Pearson Vue. After I scheduled my Pearson Vue exam, I double checked because I knew that once I logged out, I would not be able to login to Pearson Vue again. Then I changed my ISC² account email back to the original email.

Re: How to re-login to Pearson Vue?

itspratho — Tue, 11 Apr 2023 13:29:37 GMT

Hello Andrea,
I am facing the same issue as that of above user. The link which you have provided is for new-registration and doesn't help. Old users are still facing the issue of re- logging in. I have sent an email to "membersupportapac@isc2.org" they haven't responded back yet. I am unable to re-schedule my exam which is scheduled for this week. I have tried calling customer service but nobody answered. This is very frustrating as I need to re-schedule it within 48hrs.

Re: How to re-login to Pearson Vue?

AndreaMoore — Wed, 12 Apr 2023 15:23:33 GMT

Looks like @itspratho was able reschedule. For anyone else having this issue, please use the same email for both PearsonVue and (ISC)2 to prevent similar problems.

Re: How to re-login to Pearson Vue?

alanchuasg — Fri, 14 Apr 2023 19:27:39 GMT

Hi, I also face the same issue. I need to reschedule my cissp,Exam. Please advice on how do,I do that.

regards

Alan

Re: How to re-login to Pearson Vue?

AndreaMoore — Mon, 17 Apr 2023 20:19:05 GMT

@alanchuasg Please send an email to examadministration@isc2.org.

Re: How to re-login to Pearson Vue?

akp1010 — Sat, 22 Apr 2023 11:12:58 GMT

Hello,

I wanted to reschedule my CISSP exam planned, but cannot do that as self service anymore.. This is highly frustrating user experience. I am sure there will some valid reasons to change the process, but it seems we need to rethink. Please suggest detailed steps on how to reschedule an exam.

Re: How to re-login to Pearson Vue?

Bozukpusula — Sun, 23 Apr 2023 03:53:44 GMT

Hello,

There is a limit of 40 characters in the address line. So I can't enter my full address. Since I don't want to open a separate topic, I wanted to report it here.

Re: How to re-login to Pearson Vue?

1560679 — Fri, 05 May 2023 06:35:26 GMT

Hi Andrea,

I managed by registering, by submitting the form again, and it took me to my Pearsonvue profile which showed me my already booked exam. I clicked on my booked exam and was able to reschedule.

Re: How to re-login to Pearson Vue?

AndreaMoore — Fri, 05 May 2023 15:39:06 GMT

@akp1010 wrote:

Hello,

I wanted to reschedule my CISSP exam planned, but cannot do that as self service anymore.. This is highly frustrating user experience. I am sure there will some valid reasons to change the process, but it seems we need to rethink. Please suggest detailed steps on how to reschedule an exam.

@akp1010

To reschedule or cancel your exam appointment, you must contact Pearson VUE:

Online at least 48 hours prior to your exam or
By phone at least 24 hours before your exam
Americas: 877-863-0386
Asia – Pacific: +60-383-191-085 (8:30 a.m. - 6:00 p.m. AEST)
EMEA: +44-161-855-7455

For information and support regarding sitting for an exam, accommodations, exam results, endorsement applications and more, please contact ExamAdministration@isc2.org
Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
Please review our Exam Help Center to see if your question can be answered here: https://www.isc2.org/Exams

Re: How to re-login to Pearson Vue?

AndreaMoore — Fri, 05 May 2023 15:46:45 GMT

@Bozukpusula

@Bozukpusula wrote:

Hello,

There is a limit of 40 characters in the address line. So I can't enter my full address. Since I don't want to open a separate topic, I wanted to report it here.

Hello, thank you for this information. The team is working on fixing this. In the meantime, please send an email to examadministration@isc2.org for assistance in setting up your account and exam.

Re: How to re-login to Pearson Vue?

SSMA — Sat, 05 Aug 2023 13:35:32 GMT

the same ISC2 credentials don't work to sign in to pearsonvue's website.

I want to reschedule but cannot.

Re: How to re-login to Pearson Vue?

AndreaMoore — Mon, 07 Aug 2023 17:25:35 GMT

@SSMA wrote:

the same ISC2 credentials don't work to sign in to pearsonvue's website.

I want to reschedule but cannot.

@SSMA please email examadministration@isc2.org for further assistance with your account.

Re: How to re-login to Pearson Vue?

snstafford — Tue, 26 Dec 2023 22:28:08 GMT

Hi Andrea! I'm having a similar problem to the other users in this thread where I am unable to sign into my Pearson VUE account to review my CC exam appointment details. I don't seem to be able to find a direct login page for Pearson VUE on their site or on the ISC2 site--only the registration page that I used to sign up with my ISC2 email address and schedule my exam in the first place.

Can you provide a link to a direct login page for the Pearson VUE site for ISC2 members who have already created their account? Thanks for your help.

Re: How to re-login to Pearson Vue?

Mayuba0001 — Wed, 22 May 2024 12:53:33 GMT

Want to re sit my CBT Exam