https://community.isc2.org/t5/Exams/CCSP-Exam-purchasing-problem/m-p/87735#M4929 <P>Today I purchased the CCSP certification with the peace of mind option.</P><P>&nbsp;</P><P>The import was deducted from the bank account, but I received an error while purchasing. I have not received a single e-mail regarding the purchase and I can't see the purchase in my order history.</P><P>&nbsp;</P><P>I need support to please resolve this ASAP.</P><P>&nbsp;</P><P>Thanks in advance.</P> Tue, 03 Feb 2026 16:19:17 GMT Ejher 2026-02-03T16:19:17Z https://community.isc2.org/t5/Exams/CCSP-Exam-purchasing-problem/m-p/87735#M4929 <P>Today I purchased the CCSP certification with the peace of mind option.</P><P>&nbsp;</P><P>The import was deducted from the bank account, but I received an error while purchasing. I have not received a single e-mail regarding the purchase and I can't see the purchase in my order history.</P><P>&nbsp;</P><P>I need support to please resolve this ASAP.</P><P>&nbsp;</P><P>Thanks in advance.</P> Tue, 03 Feb 2026 16:19:17 GMT https://community.isc2.org/t5/Exams/CCSP-Exam-purchasing-problem/m-p/87735#M4929 Ejher 2026-02-03T16:19:17Z https://community.isc2.org/t5/Exams/CCSP-Exam-purchasing-problem/m-p/87746#M4930 <P>Thank you for contacting the ISC2 Community Board.</P> <P>&nbsp;</P> <P class="paragraph" style="margin: 0in; vertical-align: baseline;"><SPAN>What is happening is that purchasers<SPAN class="apple-converted-space">&nbsp;</SPAN><SPAN class="outlook-search-highlight">ar</SPAN>e seeing the preauthorization that is being done by Stripe prior to full purchase completion. If the purchase is never completed (for whatever reason), that ch<SPAN class="outlook-search-highlight">ar</SPAN>ge will fall off in a few days as we never post from our side.</SPAN></P> <P class="paragraph" style="margin: 0in; vertical-align: baseline;">&nbsp;</P> <P class="paragraph" style="margin: 0in; vertical-align: baseline;">If you are still having issues please create a case for Exam Administration <A href="mailto:examadministration@isc2.org," target="_blank">examadministration@isc2.org,</A>&nbsp; if you have not already done so.</P> Tue, 03 Feb 2026 19:02:43 GMT https://community.isc2.org/t5/Exams/CCSP-Exam-purchasing-problem/m-p/87746#M4930 DJExamTeam 2026-02-03T19:02:43Z