topic Re: Urgent! CCSP exam purchasing problem in Exams

Urgent! CCSP exam purchasing problem

Mohammad-Hachem — Fri, 07 Nov 2025 14:07:12 GMT

Hi,

I have been trying to purchase the CCSP exam for over two weeks now.Eventually, the exam fee was deducted from my bank account, but an error occurred on the payment screen, and no valid exam appears on my ISC2 dashboard.

Since then, I tried to contact ISC2 support through chat, email, and by phone, but only in a few attempts did I receive any response, and until now the issue is not solved.

Honestly, I’m quite disappointed with the level of support ISC2 is providing to its candidates.

Has anyone had such an experience? Any idea how we can work this out?

Re: Urgent! CCSP exam purchasing problem

kjohnson_cx — Fri, 07 Nov 2025 17:09:15 GMT

Hi @Mohammad-Hachem ,Thank you for reaching out via the ISC2 Community

I’m truly sorry for the frustration this has caused. I can confirm that we’ve received your communications, and I will personally escalate this issue to ensure it gets resolved promptly. Someone from our team will reach out to you directly to assist with the CCSP exam purchase and make sure your dashboard reflects the correct information. We appreciate your patience and understanding while we work to resolve this for you.

Re: Urgent! CCSP exam purchasing problem

meeepothekit — Mon, 10 Nov 2025 10:45:40 GMT

Hi @kjohnson_cx ,

Hit same issues here and can not proceed with the purchase. could you please also help with the problem?

Thanks.

Re: Urgent! CCSP exam purchasing problem

alicem — Mon, 10 Nov 2025 13:46:31 GMT

I have the exact same problem. I cannot pay for the exam

Re: Urgent! CCSP exam purchasing problem

Kaity — Mon, 10 Nov 2025 14:52:27 GMT

Hello all!

Thank you for commenting - our team has your information and will be investigating the issues. They'll reach out to you all directly with a response via email when that has been reached. Keep an eye on your inboxes 😊

For anyone else facing issues at exam checkout, please fill out the Contact Us form and our team will be in touch: https://my.isc2.org/s/Contact-Us

Re: Urgent! CCSP exam purchasing problem

Mohammad-Hachem — Tue, 11 Nov 2025 09:12:03 GMT

Hi @kjohnson_cx

Thank you for your quick reply. Someone from ISC2 contacted me by email last Friday following your message and mentioned that he would look into my case. However, I haven’t received any update since then.

This has been my experience with ISC2 over the past few weeks, I receive an initial response saying the issue will be reviewed, but then there’s no follow-up.

Re: Urgent! CCSP exam purchasing problem

alicem — Tue, 11 Nov 2025 13:03:15 GMT

Hi @kjohnson_cx
This is exactly the same case for me. I sent several e-mails regarding the payment error, but the problem is not solved. It has been about 1 month or so, yet the problem persists. We cannot proceed with the transaction. Error page comes in after the payment attempt. Neither the order is created, nor the payment is done.
Please help us,
Kind regards.

Re: Urgent! CCSP exam purchasing problem

Mast3r — Tue, 11 Nov 2025 19:35:51 GMT

Hey friend, did you solve the problem yet?
I just paid yesterday and the exact same thing happened to me.
I'm from Colombia.

https://my.isc2.org/s/ISC2-Pearson?_gl=1*181djl0*_gcl_au*MzQ5MTY5Ni4xNzYxOTEzODg2Ljk1NzkwMjkxOS4xNzYyODE0MDExLjE3NjI4MTQwMTA.*_ga*MTAzNTk3MjA0OC4xNzYxOTEzODg3*_ga_7V1PGHSZT0*czE3NjI4ODg5NTckbzQkZzEkdDE3NjI4ODk0ODckajYwJGwxJGgxMzQzODkxMDQx

But I still don't have a solution.

Re: Urgent! CCSP exam purchasing problem

Kaity — Tue, 11 Nov 2025 21:45:35 GMT

@Mast3r @alicem As posted before - For anyone else facing issues at exam checkout, please fill out the Contact Us form and our team will be in touch: https://my.isc2.org/s/Contact-Us

Re: Urgent! CCSP exam purchasing problem

Mohammad-Hachem — Wed, 12 Nov 2025 13:52:09 GMT

@Mast3r No, checking other payment alternatives with ISC2 support and waiting for their reply

Re: Urgent! CCSP exam purchasing problem

alicem — Mon, 17 Nov 2025 18:20:16 GMT

any news about the problem?

Re: Urgent! CCSP exam purchasing problem

Mohammad-Hachem — Mon, 24 Nov 2025 11:07:12 GMT

Dear Community Managers,

@kjohnson_cx
@Kai

It has been almost two months, and I am still struggling to purchase the CCSP exam after months of studying. As you already know, I have been in contact with your support team since day one, yet no solution has been provided. I have now been waiting for 12 days for someone to contact me to try the alternative payment method.

Do you consider this an acceptable level of support? Are these the standards and ethics that ISC2 aims to promote through the certificates you offer?

Re: Urgent! CCSP exam purchasing problem

kjohnson_cx — Mon, 24 Nov 2025 14:10:22 GMT

Hello @Mohammad-Hachem ,

Thank you for reaching out via the ISC2 Community

Thank you for your patience, and I sincerely apologize for the inconvenience you’ve experienced. I can see that you’ve contacted us multiple times, and your case is still open and assigned to an associate. I’ve notified the team to inform them that you’ve reached out again and requested urgent follow-up. We appreciate your understanding and dedication, and we’re working to resolve this for you quickly.

Re: Urgent! CCSP exam purchasing problem

Vincent-Lu — Tue, 02 Dec 2025 01:26:28 GMT

Hi @Mohammad-Hachem friend,

Did you solve the problem yet?

I just paid and encountered the same problem.

I reported this issue to customer service at https://my.isc2.org/s/Contact-Us.

but no emails received yet.

Re: Urgent! CCSP exam purchasing problem

Vincent-Lu — Tue, 02 Dec 2025 05:38:02 GMT

@Mohammad-Hachem

I just confirmed that ISC2 had cancelled the credit card transaction for me.
Thanks/Vincent

Re: Urgent! CCSP exam purchasing problem

Mohammad-Hachem — Tue, 02 Dec 2025 09:10:38 GMT

Hi @Vincent-Lu

Unfortunately not yet.

I am waiting for ISC2 support to reply with the details for wire transfer, since this the only available option instead of the online payment.

Regards

Re: Urgent! CCSP exam purchasing problem

alicem — Mon, 08 Dec 2025 11:43:58 GMT

They say that the technical team is still working on the issue.
We cannot use online payment unfortunetaly.

Re: Urgent! CCSP exam purchasing problem

Mohammad-Hachem — Wed, 07 Jan 2026 06:43:27 GMT

The only alternative is wire transfer, it worked for me.

Ask ISC2 support for this payment method, they will take sometime to answer but this was the only possible solution for me.