topic Issues with signing up for the CC exam in Exams

Issues with signing up for the CC exam

Chrysannem — Tue, 22 Jul 2025 22:02:53 GMT

I keep getting an error that state "Error /primaryAddress/phone/phoneCountryCode expected maxLength: 3, actual: 5". I cannot proceed to register. Any guidance would be appreciated. Thank you!

Re: Issues with signing up for the CC exam

CBMExamTeam — Wed, 23 Jul 2025 14:49:00 GMT

@Chrysannem Thank you for reaching out via ISC2 Community. I

m sorry to learn you're having difficulty registering for your CC exam.

I see you are being assisted by our Customer Experience team, so please follow up with them if your difficulties persist.

I wish you all the best with your exam!

Re: Issues with signing up for the CC exam

Chrysannem — Wed, 21 Jan 2026 22:58:46 GMT

I never heard from the customer support team. I've triple checked my emails and through my sign in. Any guidance you can give would be much appreciated.

Chrysanne Maher

Re: Issues with signing up for the CC exam

DJExamTeam — Fri, 23 Jan 2026 20:31:31 GMT

Thank you for contacting the ISC2 Community Board.

I've sent private message regarding country code.