topic Re: CCSP: Charged for Exam Fee Despite Checkout Error in Exams

CCSP: Charged for Exam Fee Despite Checkout Error

cyberberat — Tue, 22 Jul 2025 11:39:44 GMT

I attempted to register for an ISC2 exam, and although my payment was processed and the exam fee was charged to my account, I encountered an error during the checkout process. As a result, I did not receive any confirmation of the registration or exam scheduling.

Please find and confirm the transaction and advise on the next steps. I would appreciate your assistance in either confirming the exam registration or issuing a refund if the registration did not go through.

Re: CCSP: Charged for Exam Fee Despite Checkout Error

nkeaton — Tue, 22 Jul 2025 19:21:27 GMT

@cyberberat I would advise calling and opening a ticket. I hope that get it worked out soon.

Re: CCSP: Charged for Exam Fee Despite Checkout Error

DJExamTeam — Tue, 22 Jul 2025 20:26:17 GMT

Thank you for reaching out via ISC2 Community Board.

What is happening is that purchasers are seeing the preauthorization that is being done by Stripe prior to full purchase completion. If the purchase is never completed (for whatever reason), that charge will fall off in a few days as we never post from our side. If you have any questions, please email examadministration@isc2.org

Re: CCSP: Charged for Exam Fee Despite Checkout Error

AmeliaLittle — Sat, 09 Aug 2025 07:35:02 GMT

We understand your concern regarding the ISC2 exam registration and payment