topic Re: CC Certificate in Exams

CC Certificate

Sway — Fri, 02 May 2025 13:03:24 GMT

Hey, I want to ask how long it took to get your certificate for those who passed because I've written my exam since the 17th of April and I haven't received my certificate up till now

Re: CC Certificate

nkeaton — Fri, 02 May 2025 13:14:14 GMT

@Sway ISC2 is still experiencing some issues that will hopefully be resolved soon. Normally it takes at least 2 weeks to get the soft copy certificate for the certification after accept the code of ethics and pay the AMF. Congratulations. It is a good start.

Re: CC Certificate

Spirnia — Fri, 02 May 2025 14:04:50 GMT

Have you by any chance completed your Certificatio Application yet?

If not, please go to this link: https://www.isc2.org/endorsement and login to your portal and follow the instructions.

ISC2 does not automatically issue certifications. You must complete the Certification Application after you pass your examination.

Re: CC Certificate

ThomasHeavenly — Sun, 13 Jul 2025 09:02:56 GMT

The site is really having a serious problem.

I completed my exam @ 10th May
Completed certificate application @ 18th May
Facing AMF issue and finally able to make payment @ 21th June
Until today, 13th July and I've yet to see my certificate online.

The only thing I see on the main page is for payment for next year's membership fees...

Gee...

Re: CC Certificate

nkeaton — Mon, 14 Jul 2025 20:28:05 GMT

@ThomasHeavenly That sounds very frustrating. I know that ISC2 has been having issues and am grateful that I have not been impacted so far. Did you happen to look under your Profile when you log in? That is where it will show up first. Hopefully it is sitting there. Certificates reflect the first of the month after everything has been completed. So I would have guessed from what you put that yours would be July 1.

Congratulations on passing your exam. I am sure that you only feel frustration right now. You should be very proud of yourself and hopefully will have your soft copy certificate soon.

Re: CC Certificate

ThomasHeavenly — Mon, 14 Jul 2025 21:33:29 GMT

Thanks @nkeaton 😄

It is definitely frustrating as I was facing some hurdles trying to complete the processes.

Sadly, the only meaningful item shown in my dashboard is the exam passing date, as seen below.

I've send ISC2 an email hopefully getting reply soon on the issue.

Re: CC Certificate

nkeaton — Tue, 15 Jul 2025 14:24:34 GMT

@ThomasHeavenly Thank you for sharing that. I just know that I have certifications that just showed up under my Profile before before got anything else on them. So from what you shared, did you pay the AMF? The screen looks like it is still due. Hopefully that is not a different issue are having. When I first started with ISC2 certifications, you had to pay before the end of the continuing education year. Now it has to be paid before they will award the certification. Fortunately for me is not an issue anymore because there is just one AMF fee ($135) no matter how many certifications have. The $50 is only for the CC which am glad that is less than the others to encourage entry level folks.

Re: CC Certificate

Kaity — Tue, 15 Jul 2025 16:35:27 GMT

Hello @ThomasHeavenly! It looks like our support team has a case open for you and June is just waiting for you to share some information. Apologies for the frustration you've experienced, but hopefully we can get this sorted quickly!

Re: CC Certificate

ThomasHeavenly — Tue, 15 Jul 2025 20:48:28 GMT

AMF was paid as soon as I solved the issue I faced with my browser, which was done on 21st Jun.

The one seen in the print screen is for next year's AMF, which is kinda early to prompt on a member's screen, IMHO 😅

Re: CC Certificate

ThomasHeavenly — Tue, 15 Jul 2025 20:52:33 GMT

Thanks Katy for the reply.

I've just responded to the email and hopefully getting it solved soon.

I understand you guys jut changed system recently.

Hopefully the issue had been solved by now.

Re: CC Certificate

nkeaton — Wed, 16 Jul 2025 14:03:57 GMT

@ThomasHeavenly Thank you for sharing that. I almost wonder if is another system issue. I honestly had not looked at AMFs since the system change. When I found it, mine just says You're up to date. Mine are due in February. I would be curious to know what you find out. I work with the folks at work on earning and maintaining theirs, and information is good to help them.

Re: CC Certificate

ThomasHeavenly — Tue, 22 Jul 2025 20:34:52 GMT

Finally!!! I got it all settled last week and gotten my badge 🎉🎉🎉

I didn't really found anything, but got my expectation realigned when I saw a message that they are going through change of system.

I can't recall when and which post, but while searching for the issue I was facing, I remember coming across the message that ISC2 just went through a change of system and certain things might not be working properly. As I had worked with solutions and integration prior as presales/technical document writer/tester, I know the potential issues faced when you go through system change. Which kind explain why it takes me 2 months from completing the exam to following up on my case and get it settled. 😆

Re: CC Certificate

Chbz — Mon, 18 Aug 2025 04:51:00 GMT

Please I would like to ask if the AMF fee is valid for a fixed one year (say Jan -dec 2025) , or starts counting whenever you make payment or register.

Re: CC Certificate

ThomasHeavenly — Mon, 18 Aug 2025 12:58:15 GMT

I believe it is the date when your application is approved.

I make payment on 21st June, but my cert awarded @ July 1, and somehow it last for 3 years.

The process is to apply for the certification, make payment, then wait for the approval email.

Re: CC Certificate

nkeaton — Mon, 18 Aug 2025 17:31:00 GMT

@ThomasHeavenly The certified date is the date that everything is approved. The certificate will always be the first of the month after that (assuming endorsement done and AMF paid). So the all approved date is the official date but cannot earn CPEs (guessing no one's biggest concern) until the 1st date on the certificate. So that 1st date becomes the date for renewal. I know, clear as mud.

Re: CC Certificate

Karthickraja_ra — Tue, 16 Sep 2025 03:49:23 GMT

@Sway Could you please help me that can we take exam online

Re: CC Certificate

nkeaton — Tue, 16 Sep 2025 13:39:23 GMT

@Karthickraja_ra All of the information is available on ISC2's site. If you are referencing proxy at home testing, that is not available.