topic Re: CISSP Exam: Fees Paid and Charged but error on Checkout in Exams

CISSP Exam: Fees Paid and Charged but error on Checkout

dhanin — Wed, 25 Jun 2025 14:59:46 GMT

Hi Team,

I am facing a similar issue to other members on the forum. I tried to purchase the CISSP exam, however the checkout process failed but the card was charged. I would like to avail the current 50$ offer discount as well before it expires for the CISSP exam.

I am wondering what the best path forward would be here and would appreciate the guidance.

I have already raised a webform for the same. I tried contacting the chat but it comes with the message "Live chat is closed". I have done all this after following the recommended steps of clearing the browser cache, restarting and even going into Incognito mode.

Regards,

Dhanin

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

edwardC — Wed, 25 Jun 2025 17:29:20 GMT

Same issue that i have encountered today. What i did was to call the numbersat Contact Us (whatever region you are, imagine me calling from Philippines to Hongkong). Then tell them your member ID and issue.

Very frustrating right?.

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

mariatirado — Wed, 25 Jun 2025 18:29:24 GMT

Hey Dhanin - I can see that you opened a ticket with our Exam Administration team this morning. Please allow 3-5 business days to hear back from the team as they work through their queue. Thank you for your patience!

@dhanin

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

dhanin — Wed, 25 Jun 2025 18:55:09 GMT

Hello!

Thanks @mariatirado. Yup, I couldn't find the timeline for response hence I opened a post.

I am wondering though, if the issue is not resolved before June 30th. Would it still be possible to get the 50$ off voucher post that time or should I consider running the checkout process again?

Best,

Dhanin

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

mariatirado — Wed, 25 Jun 2025 19:57:42 GMT

@dhanin - I cannot fully confirm that, but I'm sure the Exam Admin team will do their best to assist you with this 🙂

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

kevinchoi — Fri, 27 Jun 2025 07:15:38 GMT

Same experience here, I got error after submitting payment but charged my credit card. Emailed to the exam admin and pending for solutions..

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

edwardC — Sun, 29 Jun 2025 23:21:40 GMT

seems theyre having bugs in the payment system. But good to know that ISC folks are helping resolve the issue.

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

kevinchoi — Mon, 30 Jun 2025 01:36:53 GMT

My email and online form are unresponsive for since 25-Jun.

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

TT1 — Mon, 30 Jun 2025 05:24:17 GMT

@mariatirado

Same situation here. After entering the credit card information and proceeding, an error message popped up. However, the credit card transaction still went through.

On the second attempt, I started getting stuck at the "Personal Information" section when trying to proceed with the payment again.

Additionally, when I click on "Application and Endorsement," an error bar appears with the following message. Could there be an issue with my account that caused the payment to fail?

Error notification.

You must resolve the following error before you can continue:

Your account has not been fully provisioned yet. Contact Member Services at membersupport@isc2.org for additional information.

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

Sri_91 — Mon, 30 Jun 2025 08:31:02 GMT

I am trying to call the the possible numbers. But no response at all.

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

mariatirado — Mon, 30 Jun 2025 14:29:57 GMT

@Sri_91 - I replied to your other thread!

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

dhanin — Tue, 01 Jul 2025 13:19:19 GMT

Hi Team,

The exam administration team helped out. This took about 4 to 5 days (Including some holidays). I then rebooked the exam after creating a new account and using VPN to connect to US.

That worked.

Hope this helps someone else.

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

TT1 — Wed, 02 Jul 2025 08:01:08 GMT

Hi, how is the handling of the charge to your previous account? Did you get refunded before creating the new account for another payment?

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

kevinchoi — Wed, 02 Jul 2025 09:43:21 GMT

My own experience is the transcation in "pending" status, and now the transcation is withdraw automatically. However yet any ISC staff reposne to us on the handling, good luck.

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

mariatirado — Wed, 02 Jul 2025 14:45:12 GMT

Hey @CBMExamTeam - any chance you can assist? @Sri_91

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

dhanin — Mon, 14 Jul 2025 21:52:25 GMT

I was promised the refund so that did occur. I booked it before I got the refund as I didnt want to waste time.

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

alicem — Wed, 15 Oct 2025 20:11:52 GMT

Hello, I have the same issue today.
The credit card is debited, yet the order is still not seen on my account.
Your chat box assistance was not helpful enough, since the bank says that the payment is made.
What can we do now?

Re: CISSP Exam: Fees Paid and Charged but error on Checkout

CBMExamTeam — Thu, 16 Oct 2025 12:55:17 GMT

@alicem Thank you for reaching out via ISC2 Community.

I'm sorry to learn you had difficulty with your exam purchase. I have reviewed your records and see you were in touch with our Customer Experience team, who advised you that the payment did not process on this end. You should see the money returned to your credit card within 5 to 10 days.