topic Re: Error during checkout in Exams

Error during checkout

2cert — Thu, 29 May 2025 21:04:50 GMT

I'm trying to purchase SSCP exam and getting this error during checkout - tried it with and without voucher.

I've also tried clearing cache, tried incognito, different browser/device/network.

I filed the online form yesterday and tried calling today was unsuccessful to contact anyone.

@CBMExamTeam @mariatirado can you please assist?

Re: Error during checkout

mariatirado — Thu, 29 May 2025 21:08:12 GMT

Hello @2cert, sorry to hear this! I'd recommend you reach out to the team via email at examadministration@isc2.org so they can assist you with this!

Re: Error during checkout

2cert — Thu, 29 May 2025 21:09:21 GMT

Ok, thank you. Will try that.

Re: Error during checkout

2cert — Sat, 31 May 2025 00:05:43 GMT

@mariatirado , how long does it take them to reply? It's kind of urgent. I planned to take the exam next week.

Re: Error during checkout

mariatirado — Mon, 02 Jun 2025 16:28:43 GMT

@2cert - I can see that you emailed our team last week (5/28). Please allow 4-6 business days to receive a reply from our Exam Admin team. We know this can be very frustrating, but the team is currently working through a very long queue of queries. Thank you for your patience!

Re: Error during checkout

2cert — Mon, 09 Jun 2025 15:49:49 GMT

-- This has been resolved --