topic Re: CC flashcards help please as support is poor in Exams

CC flashcards help please as support is poor

Kathy_s — Thu, 22 May 2025 10:12:08 GMT

I have had a very somewhat lazy and incorrect response from your colleague Hannah! Infact I managed to resolve both issues on my own since they were not able to help despite my emails. Really disappointed.

Now I have not even received a response to my other query regarding flashcards. I really need to be able to use all available resources to increase my chance of passing first time!

I also have one more question, can my employer purchase SSCP for me and does this mean my free CC will still be available after purchasing SSCP!

I urge a reasonably timed response since my employer has set up time out of work for me to complete this.

Thank you so much for any help on this.

Kathy

Re: CC flashcards help please as support is poor

Spirnia — Thu, 22 May 2025 10:53:03 GMT

Hi,

I wanted to let you know that you can use the free ISC2 CC flashcards found at https://cloud.connect.isc2.org/cc-flashcards

link. If you fill out the form, you will immediately gain access to them via links in an email to your inbox.

You can use them while waiting for your query resolution!

Re: CC flashcards help please as support is poor

dcontesti — Thu, 22 May 2025 14:06:51 GMT

Not sure who Hannah is, but would believe she is a member of the management team (accessed through Customer Support). Most folk here are members of the organisation and most not likely to answer on your question regarding CC and SSCP. I do know that the CC is not free to folks that currently hold any of the organisations' certifications.

Let's tag in @mariatirado to see if she can funnel your question(s) to the appropriate source.

Regards

Re: CC flashcards help please as support is poor

CBMExamTeam — Thu, 22 May 2025 15:23:40 GMT

@Kathy_s cc: @Spirnia, @dcontesti

Thank you for reaching out via the ISC2 Community. I'm sorry to learn you are having difficulties.

I see that @Spirnia has provided you with the information to access the CC Flash cards.

Regarding the SSCP exam -

Yes, your employer can purchase the exam for you. If they are not able to provide a "virtual" credit card for the purchase, another option is for them to reimburse you. Once you purchase the exam, the paid invoice will be available in your ISC2 dashboard.
As long as you schedule your CC exam before you schedule the SSCP exam, you will remain eligible for the one (1) free attempt at the CC exam.
Please be mindful of the Course Access Period (for your CC course, the access is 180 days from date of "purchase") and Exam Schedule Period (your CC Exam Schedule Period is one year from date of "purchase"). The SSCP Exam Schedule Period is also one year from date of purchase.
- You want to be sure you don't purchase your SSCP exam (and any training you may be considering) until you are ready to study and prepare for the exam.

If you have any exam-specific questions or concerns, please don;t hesitate to contact the Exam Administration team at examadministration@isc2.org

Christine, CC
Exam Administration

Exam Security

Re: CC flashcards help please as support is poor

Kathy_s — Thu, 22 May 2025 19:24:35 GMT

Thanks yes its H*** D*** and I think she is from ISC2 support who emailed with very little help and didnt understand the issues.

Thank you so much! I have had a response here it seems from the a few people in community like yourself which is great.

Have a good day!

Re: CC flashcards help please as support is poor

Kathy_s — Thu, 22 May 2025 15:37:04 GMT

Perfect Christine and that would alleviate my concerns at this time.

Good day!

Re: CC flashcards help please as support is poor

mariatirado — Thu, 22 May 2025 15:43:55 GMT

Thank you for flagging this to me! Ive contacted the team and they should be in touch with you soon.

@dcontesti @Kathy_s

Re: CC flashcards help please as support is poor

denbesten — Thu, 22 May 2025 19:13:11 GMT

@Kathy_s wrote:
Thanks yes its H**** D**** and I think she is from ISC2 support who emailed with very little help and didnt understand the issues.

Thank you so much! I have had a response here it seems from the a few people in community like yourself which is great.

Have a good day!

One suggestion, on the above message, please pull down the three dots menu and select "edit". Then, redact the name of the person with whom you are dissatisfied. Nothing wrong with reporting names to @mariatirado via private message, but this board is public (i.e. searchable with google), so the name does not belong on the board.

Re: CC flashcards help please as support is poor

mariatirado — Thu, 22 May 2025 19:25:00 GMT

@denbesten thanks! i've fixed the post.