topic Trying to reach Exam Administration? Read this first in Exams

Trying to reach Exam Administration? Read this first

mariatirado — Tue, 13 May 2025 17:55:32 GMT

Our Exam Administration and Customer Support teams are busy working on your support requests following a recent process revision. Please allow up to 10 business days for a response.

Thank you for your patience.

Unable to schedule exam for May

viir2al — Mon, 12 May 2025 04:18:14 GMT

Hello.

I purchased the Peace of Mind voucher for the CISSP exam on April 14 and have received the voucher. However, I have been unable to schedule the exam, as it does not appear in my candidate/member dashboard.

Over the past two weeks, I have reached out multiple times through all available support channels — email, phone, and live chat — but unfortunately, I have not received any response.

My attempts to speak with someone over the phone or via chat have been unsuccessful, often ending in disconnection after long wait times.

The voucher I received is valid only until the end of May, and I am running out of time. Instead of focusing on my exam preparation, I am now preoccupied with trying to resolve this issue, worried about losing both the opportunity to sit the exam and the money spent on the voucher.

Kindly ask you to help me with this matter.

CISSP Processing Delay

trbryant43978 — Tue, 13 May 2025 12:41:23 GMT

Passed the CISSP in March and have been waiting for my account to update properly. Contacted support multiple times with limited responses, and can never get a hold of anyone via the US phone line. Last contact with a support member, they found errors with my account as I overpaid my membership dues ,in which I was supposed to be reimbursed. I paid the full membership fee instead of the discounted $85. My account shows that I still owe $85, although I have not been reimbursed for my original overpayment.

All the errors with my account and not receiving my CISSP badge have made my first ISC2 experience underwhelming, and I would like some assistance getting my account fixed and resolved.

Re: Unable to schedule exam for May

ThatOneGuy — Wed, 14 May 2025 04:37:54 GMT

I also been experiencing the same issue. The deadline is getting close and nobody has been responding to my inquiries. Please assist as I do not want to lose my retake opportunity for this exam.

Re: Unable to schedule exam for May

ThatOneGuy — Wed, 14 May 2025 16:08:05 GMT

I contacted their support via phone and they were able to help me out. Give them a try, I would recommend using the call back feature, rather than waiting on the line.

Can Not Access MY Account

Chance — Wed, 14 May 2025 16:16:51 GMT

Recently I had to have my accounts merged as I had an old account registered. Now that my accounts have merged, I have been unable to sign into my primary account. I get an access denied page and when I click sign in again, it takes me to a 'SalesForce' page and I still can not sign in. I am unable to get to my dashboard or anywhere in my profile because of this. I also need to have my name changed for my profile.

I have sent numerous emails about this problem and I have tried calling many times but I have not gotten an answer. It has been over a week since my last email and there has been no response. My CISSP exam is scheduled for May 19th and I am growing concerned about this. I need my name changed and I need to be able to accces my account. Please help and advise.

unable to schedule the exam

yasserelgendy — Wed, 14 May 2025 16:24:10 GMT

no contact record found issue @ExamAdmin

Re: Who to Contact for Support!

rsansf — Wed, 14 May 2025 17:33:11 GMT

Hi @mariatirado. I understand that, but I am required to present the invoice to my employer during today so I do not lose the reimbursement opportunity. The invoice I have does not contain my company's name and ID, information I submitted when purchasing the CISSP exam in the first place. I think it should be easy to solve and I would really appreciate it if you could take a look at it.

Cannot Access My Account for CISSP

Chance — Wed, 14 May 2025 17:35:15 GMT

Re: Contact with ISC2 for an invoice

WojciechP — Wed, 14 May 2025 18:09:39 GMT

Good evening,
I've received an email, however it's not answering my question regarding obtaining an invoice for a details of my university that is sponsoring the voucher. I replayed to an email in order to clarify, however I didn't receive the response since then. Could you please assist me with this?

Re: Trying to reach Exam Administration? Read this first

mariatirado — Wed, 14 May 2025 20:35:05 GMT

In case you missed it, the exam registration/purchase process has changed. Please check out Insights (link) to read about how to purchase your ISC2 exam and then schedule your exam appointment. If you're encountering errors or need assistance with the process, please send your information to our Exam Administration team at examadministration@isc2.org.

Please be aware, however, that they are responding to cases in the order they are received, and a response can take up to 10 business days at this time. We apologize for any impact this may have and appreciate your patience with us.

@trbryant43978 @Chance @WojciechP @rsansf @viir2al

Re: Trying to reach Exam Administration? Read this first

viir2al — Thu, 15 May 2025 02:24:03 GMT

@mariatiradoThank you for the insight. I have already tried the suggested steps in the link, but I’m still unable to view any order history or access the exam registration. My main concern is that the exam is only 15 days away, and I’m feeling quite anxious about potentially missing the opportunity to register while waiting for a response from support. I would appreciate any assurance that I won’t lose my chance to take the exam if this issue isn’t resolved in time.

Re: Trying to reach Exam Administration? Read this first

WojciechP — Thu, 15 May 2025 03:25:18 GMT

Hello, I've seen the new registration process, however there is no mention about obtaining the invoice for the voucher. Could you please provide a process of obtaining an invoice for a specific details?

Re: Trying to reach Exam Administration? Read this first

trbryant43978 — Thu, 15 May 2025 04:16:27 GMT

I have already passed my exam and have paid my dues. Two weeks ago I was able to finally get on the phone with ISC2 support in which they noticed errors with my account. I have not heard back or have seen my account update.

This is becoming increasingly frustrating for me as I have not received my badge or can get any help.

Re: Trying to reach Exam Administration? Read this first

mariatirado — Thu, 15 May 2025 12:40:09 GMT

@WojciechP - I'd recommend reaching out to membersupport@isc2.org via email, but please keep in mind that the team is currently working on a high volume of queries and will get to them in the other they are received. Thank you so much for your patience!

Re: Trying to reach Exam Administration? Read this first

WojciechP — Thu, 15 May 2025 17:01:46 GMT

Hello,
I have already reached out to the membersupport, however for about two weeks didn't get a response. Also I tried with chat and phone - no response either. Is it possible that I buy the voucher and then the invoice will be modified to the details that I need?

Re: Trying to reach Exam Administration? Read this first

WojciechP — Tue, 20 May 2025 19:25:30 GMT

Hello,
from the end of April I try to contact with ISC2 using phone, mail, chat, community, and there is no response, nothing. My university gave me the possibility to do the CISSP and I need to buy a voucher till the end of May. I need a invoice, however what can I do if there is no response from ISC2?

Re: Trying to reach Exam Administration? Read this first

mariatirado — Tue, 20 May 2025 19:41:01 GMT

Hi @WojciechP - a support agent should be contacting you shortly via email in regards to your case. Thank you for your patience.

Re: Trying to reach Exam Administration? Read this first

WojciechP — Fri, 23 May 2025 19:24:56 GMT

Hello,
I have indeed received an answer, however only with information that someone else from sales team will contact with me and from that time there is no response...

Access Denied

alexandertosino — Thu, 19 Jun 2025 21:11:21 GMT

Hi,

My exam is fast approaching, and I'm unable to log in to my account. I have clear browser data all the time. Still unable to log in.