topic Re: CC Results Delay in Exams

CC Results Delay

lucixsherry06 — Thu, 24 Apr 2025 18:33:00 GMT

I provisionally passed the CC exam on April 18 and was told final results would be emailed within 3–5 business days, but I haven’t received them yet (today is April 24). Also, my candidate account expires on April 30 if I don’t pay the $50 fee. Please guide regardung this.

Re: CC Results Delay

Spirnia — Thu, 24 Apr 2025 18:49:43 GMT

By any chance, did you proceed to the Certification Application for your CC?

https://www.isc2.org/endorsement

Re: CC Results Delay

akkem — Thu, 24 Apr 2025 23:15:16 GMT

You can send an email examadministration@isc2.org to inquire about your results. Hope they are not in Spam folder.

Re: CC Results Delay

Kaity — Fri, 25 Apr 2025 13:55:37 GMT

@lucixsherry06 Congratulations on passing the exam!

Since it's been a few days, you should have received the email providing next steps. Do check your spam/junk folder for that. However, the next step is as mentioned in this thread - you will submit your application for certification at https://my.isc2.org/s/endorsement-application/( which will prompt you to log in and submit your application).

For CC, you don't need any experience, just to attest that you will adhere to the Code of Ethics. If you're not permitted to submit your application, that can indicate that test results are not finalized in our system. This could be for a few reasons, so please reach out to ExamAdministration@isc2.org directly for assistance with your account.

Re: CC Results Delay

GatorValerie — Fri, 25 Apr 2025 17:06:06 GMT

Did you ever get the results? I just passed my exam today but I haven’t received the email yet either so I’m worried about how long it takes.

Re: CC Results Delay

GatorValerie — Fri, 25 Apr 2025 17:09:46 GMT

I proceeded to the applicationafter I passed the exam, but every time I clicked on the link, it just brought me back to the dashboard. I’m assuming we have to wait until they actually verify the results and send the email.

Re: CC Results Delay

Kaity — Fri, 25 Apr 2025 18:07:14 GMT

Results should be emailed within 1-2 business days. If you don't get an email with results, you can log into your account on isc2.org and then go to https://www.isc2.org/Dashboard/Courses-Exams

This page should show you exam results. If you see CC - Passed, then you can go to the application I posted earlier in the thread and start the process. If you don't see anything after a few days, please reach out to MemberSupport@isc2.org for help. Your results could be held up for a few different reasons and they can find out and assist.

Re: CC Results Delay

nkeaton — Fri, 25 Apr 2025 18:42:02 GMT

@Kaity Thank you for that new link. Oddly all of mine show up but my ISSEP and ISSMP only show as ISC2 where all of the others show the actual certification. I am not real concerned since I have my certificates but thought should let you know. Appreciate all that you do.

Re: CC Results Delay

Kaity — Fri, 25 Apr 2025 19:00:13 GMT

@nkeaton Can you send me a PM with a screenshot of that? It sounds like we have something to fix in the background as far as images.

Thank you!

Re: CC Results Delay

nkeaton — Fri, 25 Apr 2025 20:15:09 GMT

@Kaity Sent it to you. Thank you.

Re: CC Results Delay

lucixsherry06 — Sat, 26 Apr 2025 16:10:54 GMT

Yes I did desperately after the 3 days had passed. Now I have a fees to submit of 50$ but there's no result or certificate yet. Just a "Passed" written under my exams in Isc2.

Re: CC Results Delay

lucixsherry06 — Sat, 26 Apr 2025 16:11:31 GMT

Yes I just got the letter (provisional) by the center. No official email yet.

Re: CC Results Delay

DickensTAI — Mon, 28 Apr 2025 03:30:56 GMT

I have the same situation and contacted MemberSupport@isc2.org 3 days ago, but I have not received any official response so far, and the online chat function is also unavailable. How can I get help?

Re: CC Results Delay

DickensTAI — Wed, 30 Apr 2025 01:58:58 GMT

I have successfully obtained my certification as of April 30, 2025 (Taiwan Time). You might consider reaching out to them via LinkedIn — it could be a faster way to get a response. I hope this helps!

Re: CC Results Delay

CCElderN00b — Thu, 01 May 2025 22:05:10 GMT

I was in a very similar situation to OP: provisionally passed on April 19, 2025. I waited through the "2-5 days" and did not receive the promised email. (Yes, I 100% verified there are no emails in spam multiple times while waiting for that email.) So, I tried using the offered live chat and could not get a response outside of a message letting me know that chat is only available during the hours posted in the Contact Us page. Those hours? "Chat is available Tuesday- Friday, 11a.m. Singapore Time (SGT) – 3:00 p.m. Eastern Time (ET)" Uh, what? From 11 AM Singapore time to 3 PM Eastern time? 11 AM In Singapore is 11 PM Eastern Time. 3 PM Eastern Time is 3 AM Singapore time. How does this listing make any sense at all?

OK, so I moved past that and filled out the contact form. I did not receive an acknowledgement or response from filling out the form.

Luckily, I came across the reply in this discussion from @Spirnia recommending going to https://www.isc2.org/endorsement - that was the answer! I don't know what's going on with ISC2's communications, but it seems like a lot of people are not receiving what they've been told to expect when passing an exam. Not a great experience as a brand-new member. I hope they're working on these issues.

Re: CC Results Delay

Spirnia — Thu, 01 May 2025 22:13:26 GMT

Congratulations on your certification!

And I am happy to hear the link worked to resolve the issue.

Re: CC Results Delay

Arun_Drabu — Thu, 07 Aug 2025 07:41:36 GMT

Hi @Kaity, I recently passed my CC exam, which was offered for free, and my dashboard reflects the "Passed" status. I’ve also completed and submitted the endorsement form. However, I now see a prompt to pay $50 on the dashboard. Could you please clarify, do I need to make this payment in order to receive my Credly digital badge?

Re: CC Results Delay

Kaity — Thu, 07 Aug 2025 12:52:44 GMT

Hi @Arun_Drabu - congratulations on passing your exam!!

Yes, that is correct. As part of our pledge, the course and one exam attempt per person is offered for free. To be awarded the full certification, there is a $50 Annual Maintenance Fee (AMF). https://www.isc2.org/landing/1mcc

Re: CC Results Delay

Arun_Drabu — Thu, 07 Aug 2025 13:13:28 GMT

Thank you for the confirmation; I can now proceed accordingly. I appreciate your quick response.