topic Re: CISSP - No exam voucher received in Exams

CISSP - No exam voucher received

PBN-ERNS — Sat, 14 Oct 2023 06:47:11 GMT

Dear All,

I am not sure if this is the correct forum for my concern. I have ordered the CISSP Exam bundle incl. exam voucher earlier this year. However, only when I wanted to register for the exam, I noticed that no exam voucher was sent to me. I have contacted isc2 and was provided the answer by a support, that I need to buy the exam voucher separately. Even after providing the receipt that explicitly states that the purchase included the exam voucher, I received the exact same answer.

However, as one can see from the snapshot, the promotional code was explicitly for the self-paced training plus the exam voucher. Thus I am highly confused. Who can I contact or call to resolve this issue and receive the exam voucher I have paid for? Thanks in advance all.

Re: CISSP - No exam voucher received

denbesten — Fri, 13 Oct 2023 19:16:14 GMT

At the bottom of the screenshot it says that your voucher code is spt-exam-XXXXXXX.

You might want to remove that from this public forum before somebody finds it and uses it.

If you click on the three dots above and to the right of your posting, there is an edit option.

Re: CISSP - No exam voucher received

denbesten — Fri, 13 Oct 2023 18:12:54 GMT

@denbesten wrote:
before somebody finds it and uses it.

And to any miscreant who might do so, please consider that intentional violations of the code of ethics will likely earn you a permanent seat on the ISC2 "no-fly list" and revocation of any certs you may have already attained.

Re: CISSP - No exam voucher received

PBN-ERNS — Sat, 14 Oct 2023 06:48:13 GMT

Hello denbesten, thanks a lot for the concern, much appreciated! I assume it is the promotional code I applied for the discount at the time though, not the exam voucher.

Re: CISSP - No exam voucher received

denbesten — Sat, 14 Oct 2023 23:23:59 GMT

If membersupport@isc2.org does not know about the deal you purchased, perhaps examadministration@isc2.org may.

Re: CISSP - No exam voucher received

Kaity — Mon, 16 Oct 2023 12:29:49 GMT

Hello @PBN-ERNS!

@denbesten's recommendation to reach out directly is correct. Please do contact examadministration@isc2.org for assistance directly.

Thank you!

Re: CISSP - No exam voucher received

PBN-ERNS — Fri, 20 Oct 2023 11:16:03 GMT

Hello @Kaity,
thank you for the information. I have reached out to them already last Friday, so far I have not received any feedback on it.

Patrick

Re: CISSP - No exam voucher received

PBN-ERNS — Tue, 31 Oct 2023 11:03:18 GMT

Hello Kaity,
how do I proceed here, given the fact that isc2 is not getting back to me to resolve my issue? I have paid quite some amount of money and have not received what I paid for. Would appreciate any help here.

Re: CISSP - No exam voucher received

AndreaMoore — Tue, 31 Oct 2023 18:56:08 GMT

@PBN-ERNS

We apologize for the delay. I've sent a note to our exam administration team to have someone reach out to you ASAP.

Re: CISSP - No exam voucher received

epavs — Fri, 16 Feb 2024 13:25:01 GMT

@PBN-ERNS Where you able to get this issue resolved? I am experiencing the same issue and being told that despite the description on my invoice also states "self-paced training with exam voucher", I am being told that the exam voucher is sold separately and I "purposefully" removed it from my cart prior to purchasing the bundle?

@ISC2 I do not understand why you would offer a bundle discounted deal and not honor it?

Appreciate your response and resolution on this matter.

Re: CISSP - No exam voucher received

Skhalid — Sat, 02 Mar 2024 15:33:40 GMT

Hi @AndreaMoore ,

I am having the same issue. Voucher purchased 7 days ago on 24th Feb and not heard back from ISC2 since then.

Emails already sent to adminlearn@isc2.org,
membersupport@isc2.org, learn@isc2.org, examadministration@isc2.org .

I am required to sit for first attempt by March 31st and quickly running out of available slots not just in my city by the entire country. Currently only 4 slots remain and this is a lot of money I saved for months and I don`t want it to go to waste.

Can you please help expedite the process.

Thanks

Re: CISSP - No exam voucher received

Skhalid — Tue, 05 Mar 2024 17:22:15 GMT

Hi,

Just to update. Issue has been resolved.

I received the voucher and because of the delay ISC2 has sent me the March Promotion instead of the Feb promotion that I had purchased.

This gives me time till April 31st to register for the exam.

Thanks

Re: CISSP - No exam voucher received

Fuchikoma — Tue, 12 Mar 2024 08:09:28 GMT

I paid just yesterday but I'm overseas. did they email you the voucher codes or was it snail mail? because I don't want to assume anything and that info specifically is hard to locate

Re: CISSP - No exam voucher received

Skhalid — Tue, 12 Mar 2024 16:57:28 GMT

I got the voucher in email on 8th Day after registration.