topic CC Registration Error Message in Exams

CC Registration Error Message

dokodi — Mon, 08 Jan 2024 08:49:14 GMT

I have been trying to register for the CC training and exams but anytime I try to submit my application, I receive this error message:

Error
Something went wrong please contact your administrator.Update failed. First exception on row 0 with id 003Qj000007DNUDIA4; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, ContactTrigger: execution of AfterUpdate caused by: System.ListException: List index out of bounds: 0 Class.AddressService.getChapterFormattedPostalCode: line 18, column 1 Class.ChapterTerritoryMapService.getTerritoryMappingsForContacts: line 178, column 1 Class.ChapterTerritoryMapService.forContacts: line 44, column 1 Class.ContactDomain.onAfterUpdate: line 154, column 1 Class.fflib_SObjectDomain.handleAfterUpdate: line 222, column 1 Class.fflib_SObjectDomain.triggerHandler: line 373, column 1 Class.fflib_SObjectDomain.triggerHandler: line 321, column 1 Trigger.ContactTrigger: line 3, column 1: []

I have reached out to the support team severally but I am not getting any response. Can anyone help?

Re: CC Registration Error Message

AndreaMoore — Tue, 09 Jan 2024 15:32:14 GMT

I've forwarded this to our exam admin team to assist you.

Re: CC Registration Error Message

dokodi — Thu, 11 Jan 2024 09:39:48 GMT

Thank you so much @AndreaMoore for your effort to help me. I have been contacted now. Looking forward to the issue being resolved.

Re: CC Registration Error Message

CBMExamTeam — Thu, 25 Jan 2024 20:35:17 GMT

@dokodi This was a system-wide issue that has been resolved. Please try again, and if you are still receiving an error message reach out to examadministration@isc2.org and we'll be happy to help you.

Re: CC Registration Error Message

Mayuri — Mon, 11 Mar 2024 02:51:56 GMT

I'm also facing face same error. I'm unable to register for exam , I tried so many times

Re: CC Registration Error Message

Kaity — Mon, 11 Mar 2024 13:05:02 GMT

Hi @Mayuri please reac h out to examadministration@isc2.org with your information (name, email, ID # if applicable) and they will be happy to help you.

Re: CC Registration Error Message

nrohloff28 — Fri, 14 Jun 2024 20:13:25 GMT

Same error; I have not been able to get this resolved over the course of 6 months! Two times I've submitted a ticket and no one from ISC2 seems to be able to address this. I guess it's time to move on to ISACA or another credentialing body. This is not acceptable. Please fix your site or allow test takers to register directly through Pearson.

Re: CC Registration Error Message

selam02 — Wed, 04 Sep 2024 12:24:30 GMT

Same Error is appearing whenever I tried to register, it says "please contact your administrator".

Re: CC Registration Error Message

CBMExamTeam — Thu, 05 Sep 2024 14:04:55 GMT

@selam02
Thank you for reaching out via the ISC2 Community board. I will send you a private message.