topic Re: What does ISC2 send us after CISSP cert? in Exams

What does ISC2 send us after CISSP cert?

Jeroen_1 — Mon, 16 Oct 2023 06:54:15 GMT

Hi,

I got the CISSP certification in september and now I received an email that something has been shipped to me from outside the EU (as I'm from EU and ISC2 is an American organisation).

Apparently I have to pay about 22 euro's on customs fee.

What is being sent to me? Is it worth paying them?

It's a bit surprising to me that ISC2 is sending me something. I might have missed some e-mail about that.

Best regards,

Jeroen

Re: What does ISC2 send us after CISSP cert?

Kaity — Mon, 16 Oct 2023 12:36:05 GMT

Hello and congratulations on earning your CISSP!

When you earn your CISSP, you receive a welcome kit in the mail. This contains a lapel pin, your paper certification and a guide to membership.

Re: What does ISC2 send us after CISSP cert?

Early_Adopter — Mon, 16 Oct 2023 14:32:10 GMT

Very, very early reminder emails for AMF’s…. 😉

Congrats!

Re: What does ISC2 send us after CISSP cert?

dcontesti — Mon, 16 Oct 2023 15:42:21 GMT

But why 22Euros in Custom fees? Package really has no monetary value?

Re: What does ISC2 send us after CISSP cert?

Kaity — Mon, 16 Oct 2023 16:09:12 GMT

Unfortunately, some countries do charge a fee to release the package to an individual member. If that is impacting you, we do ask that you contact membersupport@isc2.org directly for some possible alternatives.

Thank you, all 🙂

Re: What does ISC2 send us after CISSP cert?

matricii — Mon, 16 Oct 2023 17:55:53 GMT

While I wouldn't say it's "Necessary", I would say you should get it and post your certificate proudly. It is an accomplishment and I wouldn't have it any other way myself.

And congratulations on passing your exam.

Re: What does ISC2 send us after CISSP cert?

Early_Adopter — Mon, 16 Oct 2023 21:19:55 GMT

@dcontrsti Messed up on the tax declaration when sending?

Re: What does ISC2 send us after CISSP cert?

dcontesti — Tue, 17 Oct 2023 12:31:19 GMT

Definitely, should be reported as ZERO dollars. Have had the experience of shipping materials, etc. between Canada, US, Mexico, Luxembourg, Brazil and never had to pay customs, etc.

Re: What does ISC2 send us after CISSP cert?

Jeroen_1 — Tue, 17 Oct 2023 12:57:33 GMT

I have the certificate in pdf so I don’t need it on paper. In Europe I’ve never seen anyone wear a lapel pin at conferences so I’m really doubting to pay.
I’m already paying the AMF so need a better reason to pay for the package. But I’m very curious and might just pay the lousy 22€ anyway…

Re: What does ISC2 send us after CISSP cert?

Early_Adopter — Tue, 17 Oct 2023 13:28:44 GMT

I’ve never paid for one and ISC2 has periodically sent me more new certificates with - lapel pins? Oops, I thought those were earrings…

Re: What does ISC2 send us after CISSP cert?

AndreaMoore — Tue, 17 Oct 2023 19:02:08 GMT

@Jeroen_1

I've asked our Member Support team to reach out to you regarding your membership welcome kit.

Re: What does ISC2 send us after CISSP cert?

KristofP — Fri, 03 Oct 2025 15:12:41 GMT

Unfortunately, this is the base fee that is charged on any shipment from outside the US (China is an exception at 0 cost if sent from recognized seller that pre-charges local taxes).

Re: What does ISC2 send us after CISSP cert?

KristofP — Fri, 03 Oct 2025 15:34:57 GMT

Hi Kathy and Andrea,
I’m in a similar scenario. I’m currently being charged 24 euro for the customs of this package. It’s quite a shame this is sent from US for EU members, as on inspection it will always lead to these ridiculously high (compared to the package-value) customs fees.
I’ve emailed the member support, but could you please also highlight this case to them from your end?
I’m only getting a few days to arrange the customs fees or the package will be destroyed, which I of course hope to avoid.
Kind regards
Kristof

Re: What does ISC2 send us after CISSP cert?

nkeaton — Fri, 03 Oct 2025 17:12:26 GMT

@KristofPSince the welcome packets do not include what they used to, you might consider printing the soft copy and framing it in if want hanging. They no longer send out updated ones. So if I want one, I print mine. I do know that ECC charges $75 for a physical certificate. I would never want anything from them but have heard others complain about it. Congratulations on passing your exam.

Re: What does ISC2 send us after CISSP cert?

Kaity — Fri, 03 Oct 2025 17:43:00 GMT

Hi all!

To clarify, the Welcome Kit is sent to all members upon earning a certification for the first time except the CC. If you earn a CISSP, you'll get a kit. You will not get a kit for recertifying. But, if you earn the CCSP, you'll get another kit for that.

Emailing the support team is the correct path forward if you need any assistance with a replacement kit, a lost kit or anything else related.

Thank you!

Re: What does ISC2 send us after CISSP cert?

nkeaton — Fri, 03 Oct 2025 18:24:13 GMT

@Kaity I think that what they were most worried about is the cost of shipping to non US locations. I could be wrong but was what I thought that I understood. Appreciate you detailing it. I almost thought of doing that but appears to be a CISSP post and not a CC one. Thank you for all that you do.

Re: What does ISC2 send us after CISSP cert?

bartsikkes — Sat, 14 Mar 2026 10:24:15 GMT

For reference is something is looking for experiences.

Similar situation from the Netherlands, the giving value is very low, but still 1 dollar so customs is charging 9 cent ... the post / package shipping company adds 10 euro handling costs to that. Perhaps looking into shipping from Europe would be an option for your members there, but i understand that isn't easily done.

Re: What does ISC2 send us after CISSP cert?

dcontesti — Sat, 14 Mar 2026 19:08:13 GMT

As the original note was from 2023, could someone tell us what the eventual outcome of this was? Has the issue with Custom charges been rectified?