topic Re: How To Contact The Exam Admin Team? [Help please] in Exams

How To Contact The Exam Admin Team? [Help please]

conor-gg — Wed, 26 Oct 2022 07:41:45 GMT

I refer to the Free retake for purchased exam at the link below:

https://www.isc2.org/Landing/free-exam-retake

I sent applications to examadministration@isc2.org after failing the exam，but got no response, not even an auto-response email to prove that my application was received

I'm frustrated because I can't even be sure if the Exam Admin Team received it, but I've been sending emails for three days in a row, can anyone help me? 😞

Re: How To Contact The Exam Admin Team? [Help please]

MrITGus — Wed, 26 Oct 2022 13:40:50 GMT

Hi @conor-gg ,

Sorry to hear about your issue.

You might want to consider contacting ISC2 by opening a ticket to them at the following link:

https://my.isc2.org/s/Contact-Us

Keep in mind, they are experiencing high volume of cases and it could take time. This could be happening to your previous requests too.

For information and support regarding exams and more you might also want to contact them through email at: ExamAdministration@isc2.org

Additionally, you could try by phone at:

Americas: 877-863-0386
Asia – Pacific: +60-383-191-085 (8:30 a.m. - 6:00 p.m. AEST)
EMEA: +44-161-855-7455

Or for customer service support, you can find more information here:

https://www.isc2.org/Contact-Us#accordion-9ac99cdd4d654b5b8dd9995fc1865092

I hope your issue gets resolved.

Best Regards,

Gus

Re: How To Contact The Exam Admin Team? [Help please]

dcon — Wed, 26 Oct 2022 13:35:09 GMT

Hey @MrITGus - I think you meant to tag @conor-gg in this.

Re: How To Contact The Exam Admin Team? [Help please]

MrITGus — Wed, 26 Oct 2022 13:41:35 GMT

@dcon Sorry, my mistake. Sorry for that. I have corrected the tag now.

Thank you for letting me know.

Re: How To Contact The Exam Admin Team? [Help please]

AndreaMoore — Wed, 26 Oct 2022 16:15:14 GMT

@conor-gg

Your request has been submitted to Member Support. They will reach out to you. If you need additional support you can reach out to Member Support at: https://www.isc2.org/Contact-Us.

Re: How To Contact The Exam Admin Team? [Help please]

conor-gg — Thu, 27 Oct 2022 03:15:39 GMT

thank you! 😀

Re: How To Contact The Exam Admin Team? [Help please]

conor-gg — Thu, 27 Oct 2022 03:17:29 GMT

thank you everyone . Got respons!

Re: How To Contact The Exam Admin Team? [Help please]

MrITGus — Thu, 27 Oct 2022 13:15:10 GMT

You're welcome! Hope everything goes well for you.