topic Re: Anger management and security in Career Discussions

Anger management and security

j_M007 — Mon, 10 Sep 2018 16:47:00 GMT

I chose this section because it seems very à propos.owing to some of the rather caustic posts lately:

If you're angry, take some time before furiously trolling the boards.
If someone offers advice, s/he may be wrong, s/he may be right, s/he may have some truth to the comment. Don't discount advice.
Realize that people usually don't mean to offend. If they have offended you, just be matter of fact. You can message them privately, or you can have it out with them in public (your mileage may vary whatever you choose.)

Fewer people seem to embrace courtesy these days; likely because many of our leaders think insulting and ridiculing their colleagues (political or commercial) is "good governance."

Societies that give in to that are diminished and disempowered.

I put this is "Career" because, when you learn the power of courtesy and tact, you will go far when you embrace it.

Good luck to everyone on their respective career paths.

Re: Anger management and security

rslade — Mon, 10 Sep 2018 17:48:00 GMT

> j_M007 (Contributor II) posted a new topic in Career on 09-10-2018 12:47 PM in

> If you're angry, take some time before furiously
> trolling the boards.

Some advice on the topic from the CISSPforum:
http://www.noticebored.com/html/cisspforumfaq.html#Flames

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a woman, would land her in a lunatic asylum. - H.L. Mencken
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Re: Anger management and security

dcontesti — Mon, 10 Sep 2018 18:40:34 GMT

Excellent advice on both posts.

My gran (a very smart woman) used to say "If you don't have anything nice to say, maybe you should just shut up"

Re: Anger management and security

j_M007 — Mon, 10 Sep 2018 19:18:12 GMT

"Please avoid slanging matches on the forum - take them off-line behind the bike sheds perhaps."

LoL -- or "Do NOT feed the trolls!"

Re: Anger management and security

j_M007 — Tue, 11 Sep 2018 15:55:17 GMT

"My gran (a very smart woman) used to say "If you don't have anything nice to say, maybe you should just shut up""

LoL: @dcontesti

We need to fire all the clowns in power and get your gran and her friends to get us out of this colossal cl*sterfudge in which we find ourselves!

Re: Anger management and security

Early_Adopter — Tue, 11 Sep 2018 17:14:52 GMT

Well, if you really must troll some boards... then perhaps just go and troll 4chan.

I believe that’s the kind of thing that will find favour with the denizens there, so it may well be considered a win-win.

Re: Anger management and security

j_M007 — Tue, 11 Sep 2018 17:30:07 GMT

ARRRGGGGHHH

😉

Re: Anger management and security

j_M007 — Tue, 11 Sep 2018 21:28:55 GMT

There are also the security concepts of risk management and many of the other bodies of practice. Risk management is an issue when it comes to disgruntled suppliers, customers, employees, third-party activists, etc.

Likely, (ISC)2 can enact a crisis communications plan when things go South. Often, how the initial communication is handled will augur well or poorly for what ensues. Possibly, the management and membership reps can be drilled in crisis communication. (Not to imply that no crisis management exists! Crises come in so many different shapes and sizes from active shooters to DDos - and everything in between!)

What concerns me though are threats, because they need to be taken seriously -- either against the organization's brand or against its assets and people.

Just a few thoughts.

Re: Anger management and security

Shannon — Wed, 12 Sep 2018 05:48:19 GMT

@j_M007 wrote:

We need to fire all the clowns in power and get your gran and her friends to get us out of this colossal cl*sterfudge in which we find ourselves!

I can just imagine those clowns reading this and consequently perceiving her as a 'threat.'

We'll have to count on ISC2's privacy policy not letting that happen...

Re: Anger management and security

j_M007 — Wed, 12 Sep 2018 14:30:58 GMT

"I can just imagine those clowns reading this and consequently perceiving her as a 'threat.'"

Thankfully, those clowns don't read.
There are more grans than clowns (cf https://www.youtube.com/watch?v=QfSGJP-l868 )
Grans vote; clowns don't

Best

Re: Anger management and security

Early_Adopter — Wed, 12 Sep 2018 15:58:59 GMT

https://m.youtube.com/watch?v=8L6KGuTr9TI

Re: Anger management and security

j_M007 — Wed, 12 Sep 2018 16:19:24 GMT

Send in the IT CLOWNS!

https://www.youtube.com/watch?v=1u5jO57eD-U

Your computer is in sleep mode..

Re: Anger management and security

Steve-Wilme — Fri, 14 Sep 2018 13:23:48 GMT

Strange, but you hardly ever see an apology; oh yeah, I see your point now on these boards. Strange, because we're all fallible. Eisenhower put it well "Always try to associate yourself with and learn as much as you can from those who know more than you do, who do better than you, who see more clearly than you."

Re: Anger management and security

PC509 — Tue, 18 Sep 2018 18:35:07 GMT

On another forum, someone asked why I use the smile emoji at the end of some of my posts. It's to let them know that my post wasn't to be taken as negative as it might sound. There is no tone on the internet, and some written posts can sound bad. Even a simple disagreement can be taken as offensive or an angry tone when it's not intended to be. So, I do think that it can go both ways. Some things may sound like the poster was angry but it was far from their intention. So, that #3 on your list is pretty big, IMO.

Oh, I don't think this came off as harsh or anything, but just since I mentioned it - 🙂

Re: Anger management and security [Friday]

rslade — Tue, 18 Sep 2018 19:06:00 GMT

> PC509 (Viewer) posted a new reply in Career on 09-18-2018 02:35 PM in the

> On another forum, someone asked why I use the smile emoji at the end of some of
> my posts. It's to let them know that my post wasn't to be taken as negative as
> it might sound.

Yes. It is well known that no one is allowed to take offense at anything you say if
you add a smiley at the end, you festering pile of donkey droppings 🙂

> There is no tone on the internet, and some written posts can
> sound bad.

Quite true. The use of words intended merely to promote alliteration can lead to
misunderstandings, Professor Putrid Pile of Pustulant Prunes 🙂

> Even a simple disagreement can be taken as offensive or an angry tone
> when it's not intended to be.

Absolutely. The mere statement that you know nothing about netiquette and
shouldn't be allowed to own an Internet account might be taken as offensive,
regardless of intent 🙂

> So, I do think that it can go both ways.

There are good points on both sides 🙂

> Some
> things may sound like the poster was angry but it was far from their intention.

Intent matters most, so if you take offense at words you are stupid, ignorant, and
useless 🙂

> Oh, I don't think this came
> off as harsh or anything, but just since I mentioned it -

Your mother was a hamster, and your father smelled of elderberries! 🙂

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waste my days in trying to prolong them. I shall use my time.
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Re: Anger management and security

dcontesti — Tue, 18 Sep 2018 20:19:27 GMT

I tend to agree with a lot of what you have said, however, when folks use terms like "Scam", "Fraud", "we will see how this comes out in Court"........there is anger or maybe frustration on the sender's part so we try to lay down some rules that limit this type of behaviour......unfortunately, no emoji is going to solve the issue when someone is called a troll or something similar.

Even without tone on the internet, some messages just should not be sent.......

My rule of thumb for messages, write once, read twice, rewrite once and read again, and then think about sending it. And when in doubt, ignore the comment.

I personally do not want to see the Community used as a means of "I will get them to do what I want by screaming "Scam" or "you're a troll"" I still want this to be a place where we can share information, learn from each other and sometimes poke fun at each other.

Regards

Diana

Re: Anger management and security

PC509 — Tue, 18 Sep 2018 20:31:17 GMT

Yes, of course. Definitely agree 100%. However, there are some times when it's less evident of their tone. Calling someone a fraud, etc. is pretty clear. However, some disagree and you're not really sure if they are saying it in an angry fashion, or it's not a big deal to them but they want to make their voice heard and someone takes it the wrong way. Even with proofreading, going back a few times. Sometimes, it's not the poster or the reader, but a combination of both. Depends on the mood of each, how they take the comment, etc.. Hopefully, people can get along and discuss things without escalating things and remain professional. I just see some posts where there are a couple other replies then the "Sorry, that wasn't my intention at all" post. On some forums, it's fairly common.

Re: Anger management and security

j_M007 — Tue, 18 Sep 2018 20:43:29 GMT

Sounds like a good rule of thumb. Unfortunately, our reptilian brain takes over in situations where we perceive threat (we often react to threat as if this is mortal danger and the rage instinct - fight - takes over.) I have seen it in the best of people, who sadly turn into the worst owing to an unfortunate action, causing injury or death.

It's not an excuse; however, taking measures such as you suggest; or counting backwards from 100 subtracting 3 each time, can help us get over these events.

In the meantime, wouldn't it be great if from nursery on up our care givers could imbue in us the Golden Rule of Courtesy: "Say (do) unto others what you have them say (do unto you"?

Re: Anger management and security

Early_Adopter — Tue, 18 Sep 2018 23:28:31 GMT

Only get the special limbic Attack brain out when it’s really critical to alienate everyone that could help you... there was a Samuel Jackson line about the comprehensive application of AK47s to a particular section of a domicile from the cimentation adaptation of ‘Rum Punch’ that goes quite well with this I believe.

I do like ‘Treat others as they would like to be treated(within reason and resources’ as an alternative to how you or I would like to be treated.

lastly the ‘condor moment’ is a good concept:

http://www.manage-and-thrive.co.uk/the-condor-moment

It really boils down to ‘go and have a smoke’ and came from advertising, but it’s good to defocus and have a think/chat/do something with your hands.

Re: Anger management and security

Caute_cautim — Wed, 19 Sep 2018 04:40:46 GMT

Quite simply, count to 10 before responding to an e-mail or social media outlet.

I have seen in my working life, explosions in human form - they are ugly situations, they need very careful handling to quickly defuse them and allow people to cool off.

Realise the situation, walk away, calm down, and think it over - what is making you angry?

Sleep on it, and many times, not responding immediately can provide clarity to a situation.

Good sage advice

Regards

Caute_cautim