topic Re: CPE Portal issues in CPE Opportunities

CPE Portal issues

Steve-Wilme — Tue, 29 Aug 2023 07:17:23 GMT

Has anyone else got issues with the CPE portal since the ISC2 site was revamped? It's no longer possible to select the credential against which to apply the CPE, as the options aren't selectable, they're just static images of the new badges. If there's a browser compatibility issue please could ISC2 clarify?

Re: CPE Portal issues

gidyn — Tue, 29 Aug 2023 09:20:11 GMT

I just went to try, and saw this banner

Re: CPE Portal issues

AndreaMoore — Tue, 29 Aug 2023 13:05:15 GMT

We are still working on fixing the issue. We apologize for the inconvenience.

There are four categories for which the domains are not working (Preparing New or Updating Existing Training Seminar or Classroom Material, Safe and Secure Online Presentations, Industry Conference, Online webinars - podcasts and other online materials).

Once I hear an update, I'll post here to alert it's been fixed. You can subscribe to this thread to get an email alert.

Re: CPE Portal issues

Mohneyb — Tue, 29 Aug 2023 22:25:12 GMT

The error I get, (if I read fast enough) is

"CPEs cannot be added outside of the certification term". I also cannot pay my AMF until I get the CPEs entered.

Bill Mohney CISSP

Re: CPE Portal issues

bspicer — Wed, 30 Aug 2023 12:26:22 GMT

I get to the point where it asks to choose domains but nothing shows up so you can't go any further. Trying to enter a Industry Conference event.

Re: CPE Portal issues

1966CAH — Wed, 30 Aug 2023 17:53:08 GMT

There's no way to enter CPE's because the domain selection is not working. My AMF and CPE's are due in a couple days. It looks like I will be letting my CISSP lapse this time, since I can't enter CPE's and certainly won't be paying the AMF if that remains the case.

Re: CPE Portal issues

denbesten — Wed, 30 Aug 2023 19:32:17 GMT

@1966CAH wrote:
...It looks like I will be letting my CISSP lapse this time, since I can't enter CPE's ...

There is a grace period for entry of CPEs; 90 days IIRC.

To CYA, you might consider building a spreadsheet of your completed, but not yet recorded CPEs. Then sent a request to membersupport@isc2.org reporting that the web site is not working properly and include the spreadsheet.

The goal not necessarily being for them to upload on your behalf, but rather to create time-stamped evidence that you did complete the CPEs on time and that you believe the recordkeeping issue is out of your control.

Re: CPE Portal issues

tdean1991 — Wed, 30 Aug 2023 23:47:25 GMT

I have been having the same issue for about 2 weeks now.

Re: CPE Portal issues

jmikesmith — Thu, 31 Aug 2023 14:28:50 GMT

Add me to the list of people who can't get past Step 3 (choose domain) for an online webinar CPE submission. By the way, this is for ISC2 "skill builders", which don't seem to fit in the other ISC2 categories of "ISC2 Certification Course" or "ISC2 Professional Development Institute (PDI) Course".

Mike Smith

Re: CPE Portal issues

bspicer — Thu, 31 Aug 2023 17:31:45 GMT

I was told by member support that it has been agreed that you can submit CPE under a ‘next best fit’ approach under one of the other categories. Currently the following categories are broke:

·      Preparing New or Updating Existing Training Seminar or Classroom Material
·      Safe and Secure Online Presentations
·      Industry Conference
·      Online webinars - podcasts and other online materials

Re: CPE Portal issues

LBednar — Fri, 01 Sep 2023 13:38:05 GMT

Add me to the list of people who can't submit CPEs due to the badly coded portal.

Luckily my annual date is still a couple months away so just MAYBE it will be fixed by then.

This is honestly unacceptable for an organization of this size since it has been going on for multiple days at this point.

🙄

Re: CPE Portal issues

AndreaMoore — Fri, 01 Sep 2023 14:34:55 GMT

Hello all,

Unfortunately, this issue is still being worked on. Until this is resolved, our member support team asks that you please choose another similar category to submit your CPE credits instead of the four that are not working.

In addition, you may keep track of your CPE credits in a spreadsheet as backup in your own files.

Once I hear an update, I'll post here to alert it's been fixed. You can subscribe to this thread to get an email alert.

Re: CPE Portal issues

dakdekan — Fri, 01 Sep 2023 16:01:30 GMT

I've also been having this issue all week. Sorry to hear I'm not alone.

But it's important that we all submit our AMFs in a timely manner. Some of those funds undoubtedly go towards website maintenance.

Oh wait...

Re: CPE Portal issues

denbesten — Fri, 01 Sep 2023 16:33:22 GMT

@AndreaMoore wrote:
There are four categories for which the domains are not working ...

Would it be possible/practical/reasonable to temporarily append " (do not use)" to the end of those 4 categories on the CPE site until this is fixed? Or, maybe put an announcement on the CPE site mentioning the need to avoid the 4 categories.

Re: CPE Portal issues

jmg157 — Fri, 01 Sep 2023 22:50:08 GMT

In addition to the issue with adding CPEs, I'm noticing that CPEs that used to be automatically reported to my CPE record (like the LMS courses) are not getting added either. There used to be a 7-10 day delay, but it's going on 2.5 weeks and they still haven't appeared.

It'd be nice to get an actual update as to why this is taking so long and when it will be fixed. If only the team responsible for these recent updates would've followed the same change management and software testing processes that ISC2 preaches to its candidates and members.

Re: CPE Portal issues

AlvinC76 — Tue, 05 Sep 2023 03:17:21 GMT

Hi,

It is been more than 2 weeks since this issue occurs. Till now I cannot submit for my CPE. Can ISC2 advise what is happening and how should we go about this?

Re: CPE Portal issues

AndreaMoore — Thu, 07 Sep 2023 12:35:53 GMT

I am hearing that the CPE Portal issue has been fixed and you can correctly report your CPE credits now.

If you still have issues, please contact our team at https://www.isc2.org/contact-us.

Re: CPE Portal issues

Mohneyb — Thu, 07 Sep 2023 20:49:03 GMT

The problem entering CPEs is fixed, at least for me.

Re: CPE Portal issues

Stephane2024 — Thu, 22 Feb 2024 15:04:14 GMT

Same issue on my side today, evene the main site does not respond. Sent a query to membersupport@isc2.org

Re: CPE Portal issues

denbesten — Thu, 22 Feb 2024 15:51:02 GMT

I am able to login and to view my CPE report. Perhaps it was a transient issue.