topic Re: Cannot access Free for (ISC)² Members professional development courses in CPE Opportunities

Cannot access Free for (ISC)² Members professional development courses

jmg157 — Sun, 02 Jul 2023 06:56:07 GMT

I can't seem to access the free for members courses located here:

https://enroll.isc2.org/catalog?pagename=Professional-Development

If I click "Add To Cart", it wants me to pay. If I log into the site and try to enroll in one of the courses (e.g., the page at https://www.isc2.org/Skill-Builders/Cybersecurity-Leadership), and click "Free for members", it redirects me to the LMS page (https://learn.isc2.org/d2l/home) but no courses appear.

I've tried emailing member support about this, but have not received a response. I tried contacting D2L support via their web chat, and they said they would have to escalate the issue to (ISC)² support. So I have no idea how to get access to these courses. Any help would be appreciated.

Re: Cannot access Free for (ISC)² Members professional development courses

Early_Adopter — Tue, 04 Jul 2023 12:30:37 GMT

Sadly ISC2 hasn't been the best ever webmaster in history - a flaw needing to restart voting as the latest example - guys should probably take a look at CSSLP, might be something to help a bit there. *Meow*

In the meantime, you might try clearing cookies, caches, browsers etc even trying a completely clean device, its often overlooked but with all the outsourcery it's easy to have not completed the FAQ.

Re: Cannot access Free for (ISC)² Members professional development courses

jmg157 — Wed, 05 Jul 2023 03:27:23 GMT

Thank you for the suggestions. Unfortunately, I've already tried them all. But I do appreciate the effort.

I've had numerous issues with my account since becoming a member. It seems like it's still not fully provisioned for some reason. I'm also not able to vote in the current election because it says my account isn't eligible. I've reached out to (ISC)2 about this too.

Re: Cannot access Free for (ISC)² Members professional development courses

Early_Adopter — Wed, 05 Jul 2023 05:49:45 GMT

Sorry to hear that - particularly on the voting.

When it comes to keeping IT services up ISC2 does seem to find it hard to decide between running with matches or playing with scissors on any given day...

I had a problem with my account, and I tend to phone the HK team (of course there's a regional option, and this one is mine), but they've fixed some fairly difficult issues over the years.

Re: Cannot access Free for (ISC)² Members professional development courses

jmg157 — Wed, 05 Jul 2023 20:21:28 GMT

Yeah, it's been frustrating. I did contact them last week. They replied and said they would follow-up soon, but I suspect there's a delay due to the Independence Day holiday yesterday here in the U.S. I hope to hear something soon, as I'd like to cast my vote and use some of the free for members resources that are supposed to be included in the membership fee.

Thank you again for your suggestions and efforts! I will post here if/when it's finally resolved and what it took, for anyone else who might be having the same issue.

Re: Cannot access Free for (ISC)² Members professional development courses

jmg157 — Thu, 06 Jul 2023 07:19:15 GMT

Tagging @AndreaMoore on this since I saw she was able to help with some other members having similar issues in the past. I still haven't received anything via email. Still can't access any of the free courses, still can't vote in the election, still no digital badge (after being certified 6/2), I'm not sure what's going on and I can't seem to get a response from anyone at member support. Thank you!

Re: Cannot access Free for (ISC)² Members professional development courses

denbesten — Thu, 06 Jul 2023 12:17:53 GMT

So, a recent recipient. Welcome aboard. This sounds like a mismatch between the (ISC)² web site vs the PearsonVue web site. If you have anything from PearsonVue showing your identifying details (Account#, Full Name, email address, etc.), it might be useful to include a screenshot along with your repair request to member support so they know which accounts to match up.

Do be aware that to participate in the election, you had to be an "(ISC)² certified member in good standing as of May 1, 2023".

Re: Cannot access Free for (ISC)² Members professional development courses

jmg157 — Thu, 06 Jul 2023 16:21:58 GMT

Thank you, I didn't realize that about the voting, that makes sense.

As for Pearson, all of the information there matches. When I log into the (ISC)² portal, I can see my Member ID, print my certification, and even access the CPE portal. But anything that requires the learning management system (D2L) seems broken. Is D2L part of Pearson?

I know Credly is, so perhaps that explains the digital badge. But the information seems to match perfectly, and I previously received my (ISC)² Candidate badge without issue (before getting my CISSP).

Re: Cannot access Free for (ISC)² Members professional development courses

denbesten — Thu, 06 Jul 2023 17:02:08 GMT

The fact that you can print your "digital certificate" rules out the particular failure mode I was suspecting, which has caused problems for may others before you and was caused by users entering different data into (ISC)² and PearsonVue, resulting in (ISC)² not being notified of their exam results.

Your problem appears different, with the (ISC)² provisioning process only partially completing. One of the '"joys" of SAAS is getting all the integrations behaving and ensuring that provisioning happens properly. I have seen that the digital badge has some manual provisioning components; looks like the D2L part must be similar.

Hope that member support can get this straightened out for you. And, maybe they could lean on the IT admins to further automate provisioning with things like JIT and SCIM.

Re: Cannot access Free for (ISC)² Members professional development courses

jmg157 — Fri, 07 Jul 2023 18:52:29 GMT

That would be great! It seems like it might be a provisioning issue. I reached out to @AndreaMoore, but she said she couldn't see anything that would be preventing me from accessing the courses. Member support still has not replied and it's been over a week. I just took a screencast demonstrating the problem and send it to them as well, hoping that will get a response. Definitely frustrating, but hopefully it will get resolved eventually.

Re: Cannot access Free for (ISC)² Members professional development courses

jmg157 — Mon, 24 Jul 2023 13:01:22 GMT

Just to follow-up on this for anyone else who has the issue in the future...

I contacted (ISC)² about a separate issue: not receiving my Credly digital badge at almost 6 weeks after becoming certified. The next day, I received a response from Member Support saying my digital badge had been issued (and indeed it was). Once I saw that the badge was issued, I tried logging into the LMS again, and voila -- the free courses now appeared.

I can't say for sure that the issuing of the digital badge had anything to do with the courses appearing. I'm thinking maybe it was just something in my account that wasn't provisioned properly, and whoever resolved the digital badge issue spotted it and was able to fix it. Or perhaps issuing the digital badge completed some sort of account provisioning that included the free courses. I never received a further explanation from Member Support.

But the issue is now resolved! Thanks to everyone in this thread for your help.

Re: Cannot access Free for (ISC)² Members professional development courses

Early_Adopter — Mon, 24 Jul 2023 13:25:46 GMT

Most likely both badge and courses were reliant on a flag in a DB being set… we’ll done and enjoy!

Re: Cannot access Free for (ISC)² Members professional development courses

jmg157 — Tue, 25 Jul 2023 08:47:31 GMT

My thinking as well. Just a little crazy how long it took to get resolved. But glad it finally is. 🙂 Thanks again!

Re: Cannot access Free for (ISC)² Members professional development courses

AbeIng — Thu, 27 Jul 2023 08:26:56 GMT

I have the same problem. I was issued my Credly badge after 3 weeks, but no access to the courses. I've messaged the online chat but that didn't actually seem to work. I will try calling ISC2 and seeing if they can help.

Re: Cannot access Free for (ISC)² Members professional development courses

Mohkl — Thu, 03 Aug 2023 16:31:06 GMT

I have a similar problem, I received my badge but cannot access the courses! did you find a solution?

Re: Cannot access Free for (ISC)² Members professional development courses

ScottRHuntley — Thu, 03 Aug 2023 20:05:17 GMT

Glad to hear I am not the only one having this issue. I have contacted support but they were no help. Anybody have other ideas?

Thank you,

Scott

Re: Cannot access Free for (ISC)² Members professional development courses

Kaity — Fri, 04 Aug 2023 12:01:46 GMT

Hello @ScottRHuntley and @Mohkl - are you still unable to access your courses? If so, can you PM me your information and I'll check with support to see if they have a case started?

Re: Cannot access Free for (ISC)² Members professional development courses

shartlesville — Fri, 04 Aug 2023 14:19:05 GMT

I have the same issue. I passed on July 17th, I received the certificate and the Credly badge but I am unable to access anything else. I have used the chat twice, emailed, and called without success. It seems like this should be an automated process but clearly something isn't working. 😕

Are there any @admins in here?

Re: Cannot access Free for (ISC)² Members professional development courses

ScottRHuntley — Fri, 04 Aug 2023 15:23:30 GMT

Thank you for helping. Here are a couple of screenshots I get when trying different things.

Any help would be appreciated. I have tried different browsers but same results.

Thank you,

Scott

Re: Cannot access Free for (ISC)² Members professional development courses

Kaity — Fri, 04 Aug 2023 16:27:35 GMT

Please send me a PM with your information @shartlesville @ScottRHuntley - it's an error on our end that we need to correct.