topic Checkout process not working in CC Group

Checkout process not working

chnnick — Tue, 20 May 2025 18:48:49 GMT

I am trying to buy my member subscription for the CC exam I just passed, but I keep getting this error when going to checkout. Is there a fix for this?

Re: Checkout process not working

mariatirado — Tue, 20 May 2025 19:42:32 GMT

Hi @chnnick - did you already try to clear your cache and use a different browser? if the issue persists, id recommend you fill out the form on this page to get in touch with a support agent: https://www.isc2.org/Contact-Us

Re: Checkout process not working

chnnick — Tue, 20 May 2025 19:47:12 GMT

Hi yes I did, unfortunately it still does not work. Will reach out on the form.

Re: Checkout process not working

emorgan9119 — Thu, 22 May 2025 17:03:30 GMT

Hi, @mariatirado!

I'm having the same issue, or similar: I have a voucher, go to checkout, and get that error.

I've cleared my caches and deleted cookies multiple times. I've tried on 2 different computers, 2 different browsers (each), and on 2 different networks.

I put in an inquiry via the form you mentioned more than a week ago. And I received a generic "An Update Regarding Your Query" email 7 days ago. Nothing since.

I have called the North America number 4 different times. 3 times I pressed the "receive a callback" option and was never called back. Just now, I sat on hold for 13 mins and the voice recording came on and said that you're sorry no one is available to help me, and hung up on me.

I've tried the chat during business hours (including right now, 12:00 CDT/17:00 UTC) and either receive the "try us during the business hours listed" message, or the chat box just sits and never loads.

This SSCP is a final exam for a class I'm in. I cannot wait weeks or months to take it. But so far, no one from customer support has been able to support me.

Re: Checkout process not working

mariatirado — Thu, 22 May 2025 18:34:21 GMT

Hey @emorgan9119 - ive reached out to the team 🙂 Please allow a few days for them to reach out to you via email. Thanks!

Re: Checkout process not working

danawafai — Fri, 10 Oct 2025 15:49:30 GMT

Hi,

I have the same issue. I have once been able to pass this issue with emptying my cache but now it wont work.