topic Re: Passed CC Exam - No Official Email from ISC2 and no response inspite of Tickets in CC Group

Passed CC Exam - No Official Email from ISC2 and no response inspite of Tickets

jega_m — Tue, 29 Apr 2025 01:58:20 GMT

Hi All,

Any Help here please

I passed the CC Exam on 19th Apr and got the result from Test Center Pearson Vue.

I have not received any formal email from ISC2 so far. I have sent an email to our member support, however no proper response. I have also reached out via Contact us form.

Is this normal to wait over ISC2 official email for 2 weeks ? Any help is appreciated

Regards

Jega

Re: Passed CC Exam - No Official Email from ISC2 and no response inspite of Tickets

Spirnia — Tue, 29 Apr 2025 09:44:46 GMT

Try clicking on the Certification Application: https://www.isc2.org/endorsement

Then, log in and follow the steps.

For the CC, you normally get an email the same day as your exam day.

There have been changes made recently to the website and it may have affected the time-interval or resulted in a glitch.

Re: Passed CC Exam - No Official Email from ISC2 and no response inspite of Tickets

NeillCrump — Tue, 29 Apr 2025 14:24:03 GMT

it is very difficult to get support - when you send via portal / website and send email it does not even copy to your personal email address they hold) or via phone (it just keeps you holding for 30 mins and then cuts you off).

I have still not got my full membership and I passed in Oct last year - received an email earlier this month stating my application got cancelled and need to reapply!

I am now concerned as you only have 9 months to validate and time is running out.

After all the time invested in passing the exam and then this experience!

Re: Passed CC Exam - No Official Email from ISC2 and no response inspite of Tickets

Spirnia — Tue, 29 Apr 2025 14:13:14 GMT

This is an image of a post earlier last week.

It has an email address which you may use to reach ISC2.

Re: Passed CC Exam - No Official Email from ISC2 and no response inspite of Tickets

nkeaton — Tue, 29 Apr 2025 17:43:14 GMT

@jega_m I know that there was also a suggestion to check here: https://www.isc2.org/Dashboard/Courses-Exams This is new as well.

Re: Passed CC Exam - No Official Email from ISC2 and no response inspite of Tickets

jega_m — Tue, 29 Apr 2025 23:37:16 GMT

Hi @Spirnia and @nkeaton

Thank you very much both.

The Link https://www.isc2.org/endorsement works

I got through the Certification Pages and paid my ISC2 membership to become an Member as well earned my CC Badge.

Suggestion for our ISC2 to update the CC Exam and Certification pages with the latest updates for passed candidates to use the Certfication Application process to complete.

It would also benefit if an formal email triggers from ISC2 as soon as the Test centers like PearsonVue transmits the results to ISC2

Thanks again for the Support and Guidance.

Re: Passed CC Exam - No Official Email from ISC2 and no response inspite of Tickets

Spirnia — Tue, 29 Apr 2025 23:40:03 GMT

So happy for you @jega_m !

And congratulations!

Re: Passed CC Exam - No Official Email from ISC2 and no response inspite of Tickets

NeillCrump — Wed, 30 Apr 2025 12:39:22 GMT

My situation is now resolved. There was a message on the online endorsement application. It is the lack of integration with email and portal / inbox that makes it difficult to track progress.

Re: Passed CC Exam - No Official Email from ISC2 and no response inspite of Tickets

Spirnia — Wed, 30 Apr 2025 13:19:54 GMT

Very good news!