topic Re: Free Registration for Certified Cybersecurity Exam cancelled due to site closure in CC Group

Free Registration for Certified Cybersecurity Exam cancelled due to site closure

mehmetbarisyama — Mon, 04 Nov 2024 10:08:16 GMT

I really do not understand why my exam is cancelled with the following information:

Exam:   CC-Certified in Cybersecurity (CC)-ENU

Candidate:      Mehmet Baris Yaman

Date:   ‎Thursday, October 17, 2024‎
Time:   ‎08:30 AM Turkey Time‎ (Time shown is test center local time.)‎
Appointment Length:     ‎120‎ Minutes‎

Test Center Location (Directions shown below)   PEARSON PROFESSIONAL CENTERS-ISTANBUL, TURKEY
PEARSON VUE
SÜLEYMAN SEBA CAD. NO: 48
BJK PLAZA, A BLOK, KAT 1, 😧 3
AKARETLER, BESIKTAS
34357 ISTANBUL
TURKIYE

The exam was free of charge since I completed all the trainings in ICS2 and I had no promo code at that time, the exam was automatically free. But it was cancelled and I got an email from rescheduling. When I try to reschedule it keeps asking for the payment. They replied that I should get a promo code to make the new exam free. But I do not have this promo code basically. What should I do?

Re: Free Registration for Certified Cybersecurity Exam cancelled due to site closure

AMillan — Mon, 04 Nov 2024 13:51:15 GMT

@mehmetbarisyamaplease get in touch with membersupport@isc2.org, best of luck, and I hope you can get a new code and be able to re-schedule,

Re: Free Registration for Certified Cybersecurity Exam cancelled due to site closure

Kaity — Mon, 04 Nov 2024 14:05:12 GMT

Hello @mehmetbarisyama

Please forward the email you received from Pearson to ExamAdministration@isc2.org and they can review what the cause of the cancellation was, as well as guide you through the process to reschedule a new exam at no charge. As part of our One Million Certified in Cybersecurity pledge, you should still receive your first attempt at the exam for free.

My guess would be that the test center you selected has a closure, although the team can check with Pearson to see if this is temporary or permanent. They can also assist you in finding a new test center for your CC exam.

Re: Free Registration for Certified Cybersecurity Exam cancelled due to site closure

mehmetbarisyama — Mon, 04 Nov 2024 14:46:12 GMT

Thanks for your reply, I did that. I hope they will response what I need

Re: Free Registration for Certified Cybersecurity Exam cancelled due to site closure

brownbenjamin — Mon, 04 Nov 2024 16:59:36 GMT

Contact ISC2 technical support

Benjamin Brown
303-587-9506
A+, Network +, CSIS, ITIL Foundations, AZ-900, DP-900, AI-900, SC-900, PL-900, SC-200, AZ-104, ISC2 CC