topic Re: Passed CISSP Exam on May 1st, No confirmation email received in Become A Member

Passed CISSP Exam on May 1st, No confirmation email received

Himmat — Sat, 09 May 2020 04:17:55 GMT

Hi,

I passed the CISSP exam on May 1; but have not received a confirmation email from ISC2 yet.

My ISC ID showing different on ISC2.org and Pearson VUE.
I hope this is not the issue; my email address is same on VUE and ISC2.

Can anyone help me out here?

Do I need to do something to get confirmation email?

Himmat

Re: Passed CISSP Exam on May 1st, No confirmation email received

denbesten — Sat, 09 May 2020 17:22:07 GMT

@Himmat wrote:
My ISC ID showing different on ISC2.org and Pearson VUE.
I hope this is not the issue; my email address is same on VUE and ISC2.

Having two ID numbers likely is a problem. I suggest contacting member services. They will need to get the two accounts in sync. The good news is that you are not the first to have a mismatch, so I am sure they will be able to get it all ironed out.

Re: Passed CISSP Exam on May 1st, No confirmation email received

Himmat — Sat, 09 May 2020 17:36:18 GMT

Thank you! I reached out to support by email and hope this will taken care.
Regards
Himmat

Re: Passed CISSP Exam on May 1st, No confirmation email received

Himmat — Wed, 20 May 2020 16:13:36 GMT

10+ years gap from my last attempt feels nothing compare to not receiving confirmation email from ISC after passing 20 days ago.

On top of that; I daily receive marketing emails from ISC (I know I can unsubscribe) that up my hopes for nothing.

Himmat Rathore

Re: Passed CISSP Exam on May 1st, No confirmation email received

Himmat — Tue, 02 Jun 2020 23:34:38 GMT

Entire month gone and nothing.

Re: Passed CISSP Exam on May 1st, No confirmation email received

denbesten — Wed, 03 Jun 2020 01:40:33 GMT

Call member support during their business hours. Talk to a human. It works much better. Also, try the endorsement and see if it works for you. It might be only the email that got lost, which if true is not a show-stopper.

Re: Passed CISSP Exam on May 1st, No confirmation email received

Himmat — Wed, 03 Jun 2020 15:43:08 GMT

I tried calling them; It ended up on voice mail every single time.
It’s a DOS (denial of service) 🙂 at best.
My patience is running thin and have my doubts about whole ISC2 certification process. If confirmation email takes more than a month; how much time endorsement will going to take?
Himmat Rathore

Re: Passed CISSP Exam on May 1st, No confirmation email received

JoeB_IG — Sun, 07 Jun 2020 16:19:55 GMT

My understanding is that official certification is still taking 6-8 weeks. I have heard rumor that some have received their notification in 3 weeks.

Hopefully you will receive your designation very soon.

Congratulations on your pass!

Re: Passed CISSP Exam on May 1st, No confirmation email received

Himmat — Wed, 10 Jun 2020 00:14:43 GMT

It’s 41st day since I passed my exam. From member support email all I get “ waiting for results from VUE”. I’m still not able to talk to someone at ISC2 or VUE and only email response so far from ISC2 member support.

Himmat
http://www.linkedin.com/in/himmat

Re: Passed CISSP Exam on May 1st, No confirmation email received

Himmat — Tue, 16 Jun 2020 04:33:38 GMT

45 days and counting.. no confirmation email so far.
Who else here waited this long for a confirmation email after exam?
Himmat

Re: Passed CISSP Exam on May 1st, No confirmation email received

AlecTrevelyan — Thu, 18 Jun 2020 08:41:34 GMT

Did you try as has already been suggested and see if you can progress your endorsement application without the email?

https://www.isc2.org/Endorsement

If that doesn't work, you will need to persevere with calling and actually speaking to someone in Member Services to get this resolved.

Re: Passed CISSP Exam on May 1st, No confirmation email received

Himmat — Thu, 18 Jun 2020 11:54:39 GMT

Yes, I tried endorsement application and it keep giving me error.
I tried to call member support number and always go to voicemail.
Himmat

Re: Passed CISSP Exam on May 1st, No confirmation email received

denbesten — Thu, 18 Jun 2020 13:33:56 GMT

Given that you have two different ID#'s, it is not surprising that the endorsement page is not working. (ISC)² recorded the fact that you passed the test to the ID# recorded in your PersonVue account. You now need to login to the (ISC)² account that has that same ID# to complete step 2. Per your initial comments, you are logging into an account that with a different ID# that has not passed the exam, so you will never be able to compete endorsement.

As stated a few times now on this thread, the only way to solve this is to call member services, talk to a human, and have them merge the two (ISC)² accounts into one. As @AlecTrevelyan says, reaching a human does require persistence,but it is also the only way to get this solved.

Leaving a voicemail is not an effective strategy at call centers which have a chronic queue. The problem being that when the phone rings just as soon as they hang up on the prior call, they tend to prioritize answering the phone ahead of checking voice mail. When they finally do get to your message, if your number does not work or goes unanswered, they go onto the next voice mail and might never get around to trying you again. (ISC)² is not alone in this problem. It happens at all busy call centers.

This gets more difficult if you are asking them to call internationally -- mostly because you will need to tell them which country code and city code to use and if the city code is required... and the agent needs to understand the sometimes difficult intricacies of international dialing.

We could sit around this forum and discuss how Member Services could better organize (increase staffing, larger queue, chat function, etc.), but none of that is of immediate help to you. Solving your problem requires you actually talk to a human. And again, as @AlecTrevelyan says,that can take persistence.

Re: Passed CISSP Exam on May 1st, No confirmation email received

Himmat — Sun, 21 Jun 2020 00:41:42 GMT

I finally received confirmation. Thank you all for your help.
Himmat

Re: Passed CISSP Exam on May 1st, No confirmation email received

AlecTrevelyan — Mon, 22 Jun 2020 20:23:22 GMT

Glad it's finally been sorted for you!

Re: Passed CISSP Exam on May 1st, No confirmation email received

PSSIC — Fri, 24 Jul 2020 02:05:12 GMT

Hi,

Did you get your confirmation email result yet?. I passed the ISC2 exam on July 2nd, and the test result paper stated 3-5 business days. However, after I waited for two weeks of waiting for a confirmation email, I called the ISC2 member service and spoke to a lady. The lady told me that it might take 6-8 weeks before I could get a confirmation email. So, since then I am just chilling here, becasue I don't know what else to do.

Re: Passed CISSP Exam on May 1st, No confirmation email received

Himmat — Fri, 24 Jul 2020 03:13:58 GMT

Congratulations on passing the exam. That’s the hard part. I got my confirmation email on 48th day. Another 3weeks for endorsement. I finally got email recently on certification. Please start your endorsement application and keep it ready for submission as soon as you gets confirmation email.
Himmat Rathore

Re: Passed CISSP Exam on May 1st, No confirmation email received

PSSIC — Fri, 24 Jul 2020 13:48:09 GMT

Congratulations Once again. I will do just as you suggested.

Thanks

Re: Passed CISSP Exam on May 1st, No confirmation email received

rslade — Fri, 24 Jul 2020 17:24:15 GMT

> Himmat (Newcomer II) posted a new reply in Certifications on 07-23-2020 11:13 PM

> Congratulations on passing the exam. Thatâ€™s the hard part.

There is now a considerable body of evidence to contradict that statement ...

====================== (quote inserted randomly by Pegasus Mailer)
rslade@gmail.com rmslade@outlook.com rslade@computercrime.org
It is honorable to refrain from strife, but every fool is quick
to quarrel. - Proverbs 20:3
victoria.tc.ca/techrev/rms.htm http://twitter.com/rslade
http://blogs.securiteam.com/index.php/archives/author/p1/
https://community.isc2.org/t5/forums/recentpostspage/user-id/1324864413

Re: Passed CISSP Exam on May 1st, No confirmation email received

vanessashow730 — Mon, 01 Feb 2021 07:51:32 GMT

me too, i have passed the exam 3 months ago